Centre Head

Niva Bupa Health Insurance; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading health insurance company is seeking a Centre Head to oversee daily operations, manage team performance, and ensure high-quality service delivery. The role requires strong interpersonal and negotiation skills, along with a strategic mindset to drive business outcomes. Candidates should have a graduate or postgraduate degree and experience in telesales. Join us to empower individuals with the best healthcare solutions.

Qualifications

• Experience in outbound/inbound telesales setup.
• Active approach to issue resolution.

Responsibilities

• Manage daily operations of the team to drive business outcomes.
• Train and ensure quality standards for the team.
• Handle customer calls especially for critical issues.

Skills

Interpersonal skills

Negotiation skills

Problem-solving

Customer focus

Technical proficiency

Teamwork

Compliance knowledge

Education

Graduate

Post Graduate

Job description

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Job Profile

1. Position: Centre Head
2. Location: Kolkata
3. Reports to: Area Manager
4. Category: Institutional Sales
5. Reporting Level: M7

Our Purpose

At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare” by empowering them with knowledge, guiding them with expertise, and providing a gamut of services that instils confidence and puts control back in their hands—just the way they want every moment of their life to be.

Our Values

• Commitment
• Innovation
• Empathy
• Collaboration
• Transparency

About Niva Bupa Health Insurance Company

Niva Bupa Health Insurance Company Limited (formerly Max Bupa) is a joint venture between Fettle Tone LLP and the Bupa Group. We are one of the fastest-growing health insurers in India, with over 7000 employees and a growth rate of 154% since FY 20. Our goal is to reach over 10,000 Cr GWP by 2027. We are a certified Great Place to Work for the 3rd year and promote diversity and inclusion within our workforce.

Key Roles & Responsibilities

Primary Role Description

1. Manage daily operations of the team to drive business outcomes.
2. Understand and communicate products, services, and procedures to team members.
3. Manage relationships with authorized verifiers and stakeholders.
4. Train and ensure quality standards for the team.
5. Handle customer calls especially for critical issues.

Preferred Skill Set

• Experience in outbound/inbound telesales setup.
• Active approach to issue resolution.

Key Requirements – Education & Certificates

Graduate & Post Graduate (any field)

Key Measures of Performance

Productivity, average ticket size, number of policies, lead conversion rate, and policy cancellations/endorsements control.

Key Requirements - Experience & Skills

• Interpersonal and negotiation skills
• Product knowledge
• Problem-solving and customer focus
• Technical proficiency and teamwork
• Compliance and regulatory knowledge

Behavioral Competencies

• Strategic mindset
• Entrepreneurship
• Execution excellence
• Building high-performing teams

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Consulting, IT, Sales
• Industry: Insurance