Central SDS Officer - Contractor

Nettitude Group; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

LRQA is seeking an experienced operations professional in Mumbai to coordinate backend operations and client service delivery. This role focuses on ensuring accurate handovers, timely job setup in BYD, and effective collaboration with Sales, SD and Client Ops teams.

The position is a 1-year fixed-term contract requiring strong documentation discipline, data hygiene in BYD, and proactive communication to meet client expectations and support continuous improvement within LRQA.

Qualifications

• Experience in backend operations and customer service.
• Competent in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Ensure pricing calculator/contract handover information is accurate, coordinating with Sales/SD/Client Ops as needed.
• Set up new jobs in BYD following correct process and maintain communications via workflow tools.
• Complete new Supplier registration/Supplier change requests in ByD as instructed by SD/Client Ops.
• If subcontractors are used, ensure BYD setup as supplier and timely invoice processing with hours logged as revenue.
• Ensure invoice information is accurate and reflects client instructions; follow country procedures for statutory invoices.
• Complete housekeeping in ByD to keep data updated in the system.
• Maintain knowledge of systems and processes; attend mandatory training and meetings for information updates.
• Hand over information to Client Ops/SD teams to manage client expectations and issues at source.
• Contribute to team meetings and client service initiatives.
• Escalate service delivery issues within SLAs and monitor KPIs.

Skills

Backend operations

Customer service

Tools

Microsoft Office

Job description

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We've grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.While we're proud of our heritage, it's who we are today that really matters, because that's what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.With a presence in 150 countries and a team of over 5,000 experts, we support more than 61,000 clients across diverse sectors.

Key Responsibilities & Requirements:

• Ensure all pricing calculator/contract won handover information is accurate, going back to Sales/SD/Client Ops teams where information is missing in a timely professional manner.
• Set up new jobs in BYD following correct process and maintaining communications via the workflow toolsEnsure all documentation required is saved in the right location, with the right naming conventions.
• Complete new Supplier registration/Supplier change requests in ByD when instructions are received from the SD/Client Ops teams.
• If sub contractors are utilised on jobs, ensure they are set up correctly with BYD as a supplier, and that invoices are processed in a timely manner (with hours logged as revenue against jobs within the month).
• Ensure invoice information is accurate and reflects the instructions from the client (for statutory invoices follow the country procedure)Complete housekeeping activities in ByD to ensure data available in the system is updated.
• Ensure knowledge of systems and processes, through to products and services is kept up to date (attend training where necessary, ensure mandatory training is undertaken in a timely fashion, attend meetings to obtain information as needed).
• Ensure all information is accurately handed over to the Client Ops/SD teams to enable them to manage client expectations and deal with any problems at source.
• Focus on continuous improvement – continually work with colleagues across the business to identify improvements to workflows/ways of working with standardisation, simplification, and automation at the heart of the reviews.
• Prioritise, plan and complete client service delivery tasks in line with global and local business requirements.
• Support other team members and new staff to transfer knowledge of LRQA products and processes.
• Actively contribute to team meeting and client service initiatives.
• Responsible for the escalation of service delivery issues within or ahead of agreed SLAs. Monitor team delivery aligned to agreed KPIs.

Technical / Professional Qualifications / Requirements:

Experience in backend operations, customer serviceCompetent in Microsoft Office suite (Word, Excel, PowerPoint).

Employment

1 Year Fixed Term.

At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.

We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.

Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here.