Administrative Specialist

LRQA; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

LRQA Mumbai is seeking a Programs Specialist to support our customer social responsibility program. The role focuses on developing relationships with partners globally to drive social compliance and sustainability initiatives, reporting to the Associate Director of Programs.

The position involves managing communications, supplier onboarding, data accuracy, and process improvements while aligning with SOPs and client requirements.

Qualifications

• Excellent written and verbal English communication skills.
• Bachelor's degree or equivalent.
• Experience in ethical sourcing, labour compliance, sustainability, or related field.
• Experience using vendor management systems and Microsoft Office applications.
• Strong attention to detail and ability to manage sensitive information.
• Flexible approach to working hours to support a global team and business needs.

Responsibilities

• Prepare and issue Authorization Letters and other post-assessment communications to suppliers.
• Manage internal and external communications, including drafting standard templates and tracking supplier responses.
• Support supplier onboarding, deactivations, and profile updates across internal systems and client portals.
• Maintain accurate and up-to-date records, trackers, and databases to ensure data integrity and team visibility.
• Monitor assessment progress and support the execution of assessment plans.
• Cross-check, verify, and validate information from multiple sources to ensure accuracy and compliance.
• Work closely with internal teams to track and monitor assessment processing activities.
• Provide administrative support to team members as required.
• Develop a strong understanding of client programmes, SOPs, and business objectives.
• Support the implementation of new programmes, processes, and SOP updates.
• Review, document, and communicate changes to client processes and requirements in a timely manner.
• Contribute to maintaining high service standards and delivering an excellent client and supplier experience.
• Assist with reporting, data management, and process improvement initiatives to enhance operational efficiency.

Skills

English communication

Attention to detail

Integrity & accountability

Independent & collaborative

Organisational skills

Education

Bachelor's degree or equivalent

Tools

Vendor management systems

Microsoft Office

Job description

Job ID:44268

Location:LRQA - Mumbai -Solitaire Corpora

Position Category:Administration/Business Support

Position Type:Employee Regular

Role Purpose:

The Specialist for Programs will be a key contributor to the customer social responsibility program. The position will support the customer and will develop relationships with key partners globally to drive social compliance and sustainability initiatives. They will work in partnership with the Associate Director and other key staff to meet customer expectations and execute against our SOW obligations. The position will help to represent the customer externally with suppliers and service providers and internally with LRQA delivery teams. They will report directly to the Associate Director, Programs and to the Customer for whose program LRQA has management responsibility.

Key Responsibilities:

• Prepare and issue Authorization Letters and other post-assessment communications to suppliers.
• Manage internal and external communications, including drafting standard templates and tracking supplier responses.
• Support supplier onboarding, deactivations, and profile updates across internal systems and client portals.
• Maintain accurate and up-to-date records, trackers, and databases to ensure data integrity and team visibility.
• Monitor assessment progress and support the execution of assessment plans.
• Cross-check, verify, and validate information from multiple sources to ensure accuracy and compliance.
• Work closely with internal teams to track and monitor assessment processing activities.
• Provide administrative support to team members as required.
• Develop a strong understanding of client programmes, Standard Operating Procedures (SOPs), and business objectives.
• Support the implementation of new programmes, processes, and SOP updates.
• Review, document, and communicate changes to client processes and requirements in a timely manner.
• Contribute to maintaining high service standards and delivering an excellent client and supplier experience.
• Assist with reporting, data management, and process improvement initiatives to enhance operational efficiency.

What You’ll Bring:

• Excellent written and verbal English communication skills
• Bachelor's degree or equivalent
• Experience in ethical sourcing, labour compliance, sustainability, or a related field
• Experience using vendor management systems and Microsoft Office applications
• Strong attention to detail and ability to manage sensitive information
• High integrity, professionalism, and accountability
• Flexible approach to working hours to support a global team and business needs when required.
• Strong organisational skills with the ability to manage multiple priorities
• Able to work independently and collaboratively with diverse stakeholders
• Passion for social responsibility and sustainability

Who are LRQA?

LRQA is a leading global assurance partner, combining deep industry expertise with innovative solutions to help organizations manage risk, improve performance, and drive sustainable growth.

Operating in over 50 countries with a team of 2,500+ professionals, we support more than 60,000 clients worldwide through assurance, certification, cybersecurity, inspection, and training services. Our purpose is simple: to help businesses build a safer, more secure, and more sustainable future.

What We Offer:

Join a global team where your expertise is valued and your development is supported. We offer a collaborative work environment, opportunities for professional growth, flexible working arrangements where applicable, a competitive salary aligned with the market, and a comprehensive benefits package.

Pre-Employment Checks:

If you are successful in securing a role with us, we may carry out pre-employment checks, as permitted by local law, including verification of identity, right to work, employment history, education, and criminal records where applicable.

These checks are conducted by our trusted screening partner, Cfirst, in compliance with applicable data protection laws. Any personal data collected will be used solely for recruitment purposes, stored securely, and retained only as required.

For questions about the screening process, contact [e-mail] , For queries regarding your personal data, contact [e-mail]

At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.

We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.

Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here.

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