Central SDS Officer - Contractor

LRQA; Mumbai; On-site; INR 320,000 - 520,000; Full time

Job summary

LRQA is seeking a Administration/Business Support contractor for a 1-year fixed-term in Mumbai. You will ensure pricing handover information is accurate, set up new jobs in BYD, process supplier registrations and invoices, and keep data well organized across systems.

You’ll contribute to process improvements and support client service delivery while coordinating with Sales, SD and Client Ops teams. The role requires a commerce degree and experience in backend operations and customer service,

Qualifications

• A degree (or equivalent qualification) in Commerce.
• Experience in backend operations, customer service
• Competent in Microsoft Office suite (Word, Excel, PowerPoint).

Responsibilities

• Ensure pricing calculator/contract handover information is accurate and shared with Sales/SD/Client Ops teams.
• Set up new jobs in BYD following correct process with proper documentation.
• Complete supplier registrations/changes in ByD as instructed by SD/Client Ops.
• Ensure subcontractor setup in BYD and timely processing of invoices.
• Maintain accurate invoice information and adhere to country procedures.
• Keep system data updated; perform housekeeping in ByD.
• Maintain knowledge of systems/processes; attend required trainings.
• Support knowledge transfer to Client Ops/SD teams; assist in service delivery.
• Contribute to team meetings and client service initiatives; support KPI alignment.

Skills

Backend operations

Customer service

Education

Bachelor of Commerce

Tools

Microsoft Office

Job description

Job ID:44324

Location:[[location_obj]]

Position Category:Administration/Business Support

Position Type:Contractor Fixed Term

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.With a presence in 150 countries and a team of over 5,000 experts, we support more than 61,000 clients across diverse sectors.

Key Responsibilities & Requirements:

• Ensure all pricing calculator/contract won handover information is accurate, going back to Sales/SD/Client Ops teams where information is missing in a timely professional manner.
• Set up new jobs in BYD following correct process and maintaining communications via the workflow toolsEnsure all documentation required is saved in the right location, with the right naming conventions.
• Complete new Supplier registration/Supplier change requests in ByD when instructions are received from the SD/Client Ops teams.
• If sub contractors are utilised on jobs, ensure they are set up correctly with BYD as a supplier, and that invoices are processed in a timely manner (with hours logged as revenue against jobs within the month).
• Ensure invoice information is accurate and reflects the instructions from the client (for statutory invoices follow the country procedure)Complete housekeeping activities in ByD to ensure data available in the system is updated.
• Ensure knowledge of systems and processes, through to products and services is kept up to date (attend training where necessary, ensure mandatory training is undertaken in a timely fashion, attend meetings to obtain information as needed).
• Ensure all information is accurately handed over to the Client Ops/SD teams to enable them to manage client expectations and deal with any problems at source.
• Focus on continuous improvement – continually work with colleagues across the business to identify improvements to workflows/ways of working with standardisation, simplification, and automation at the heart of the reviews.
• Prioritise, plan and complete client service delivery tasks in line with global and local business requirements.
• Support other team members and new staff to transfer knowledge of LRQA products and processes.
• Actively contribute to team meeting and client service initiatives.
• Responsible for the escalation of service delivery issues within or ahead of agreed SLAs. Monitor team delivery aligned to agreed KPIs.

Technical / Professional Qualifications / Requirements:

A degree (or equivalent qualification) in Commerce.

Experience in backend operations, customer service

Competent in Microsoft Office suite (Word, Excel, PowerPoint).

Employment:

1 Year Fixed Term.

At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.

We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.

Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here.

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