Center Operations Manager

Curefit; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading wellness and fitness services firm in Bengaluru is seeking a Manager - Center Operations to ensure operational excellence across its gym network. This role involves defining standard operating procedures, conducting audits, and supporting on-boarding processes. The ideal candidate should have over 4 years of experience in business operations, particularly in fitness, retail, or hospitality, and be skilled in Google Sheets and data reporting. The position is full-time and requires strong analytical and communicative abilities.

Qualifications

• >4 years in business operations, central ops or field enablement roles.
• Strong with Google Sheets, Excel, dashboarding, and reporting tools.
• Experience managing governance processes across multiple stakeholders.

Responsibilities

• Define and drive SOPs across all gym functions.
• Conduct periodic audits to ensure adherence.
• Create operational playbooks for field teams.

Skills

Business operations

Google Sheets

Excel

Dashboarding

Reporting tools

Analytical skills

Collaborative communication

Job description

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As Manager - Center Operations , your role is to create clarity, consistency, and operational excellence across the gym network by empowering the city and cluster teams to do so. You’ll drive visibility, accountability, and process adoption through systems, toolkits, reporting, and structured governance.

This is a non-sales role focused on process rigor, systemization, and network support — ideal for

someone who understands frontline fitness ops but prefers to build and enable operations delivery.

Key Responsibilities:

Operational Governance & Process Clarity

● Define and drive SOPs across all gym functions — front desk, PT, trials, hygiene, etc.

● Conduct periodic audits (physical, virtual) to ensure adherence

● Create operational playbooks for field teams

● Build and own dashboards, scorecards, and exception trackers to provide visibility into

operational performance (attendance, trials, PT%, hygiene audits, escalations)

● Collaborate with Tech/Product teams to refine and rollout ops dashboards or tools

Rhythm of Business & Reviews

● Anchor the operations calendar — reviews, audits, closures, feedback loops

● Support city and cluster leads in conducting high-quality governance rituals

● Track and follow through on agreed actions — become the “ops conscience” of the org

Field Support & Capability Building

● Support onboarding of new Cluster Managers and Center Managers

● Serve as a resource for process troubleshooting and operational escalations

● Promote best practice sharing across the network

Projects & Enablers

● Lead time-bound improvement projects (e.g., TAT reduction, hygiene revamp, trial funnel

cleanup)

● Partner with functions like HR, Tech, Facilities and Customer Experience to resolve systemic

gaps

Ideal Candidate Profile

● >4 years in business operations, central ops or field enablement roles

● Preferably from fitness, retail, F&B, or hospitality chains

● Strong with Google Sheets, Excel, dashboarding, and reporting tools

● Analytical, structured, and ability to operate under ambiguity

● Experience managing governance processes across multiple stakeholders

● Collaborative communicator who works through influence rather than authority

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning, Supply Chain, and Project Management

• Industries

  Wellness and Fitness Services

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