Sr. Operations Manager - US P&C Insurance

Credence HR Services; Chennai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Credence HR Services in Chennai invites an experienced Sr. Operations Manager (US P&C Insurance) to lead a business unit, ensuring high-quality service delivery and strong performance across the insurance domain.

The role requires strategic oversight, staff development, and accountability for outcomes. You will manage multi-disciplinary teams, coordinate with US shifts, and drive projects on time and within budget while mitigating risks and maintaining client satisfaction.

Qualifications

• Minimum 12 years of experience in P&C Insurance.
• Proven track record in managing complex service delivery and multi-disciplinary projects.
• Experience leading teams of 100+ FTEs.
• Ability to deliver projects on time and within budget.
• Flexible to work in US shifts.

Responsibilities

• Lead a business unit and drive team performance to meet service levels, accuracy, and quality.
• Oversee strategy execution, KPI tracking, and transformation initiatives.
• Maintain strong customer relationships to drive satisfaction and revenue growth.
• Proactively identify risks and align with customer goals while maintaining operational excellence.

Skills

P&C Insurance expertise

Team leadership

Project delivery

Budget management

Stakeholder management

US shift readiness

Job description

Sr. Operations Manager - US P&C Insurance

Sr. Operations Manager - US P&C Insurance

• A minimum of 12 years of experience, with expertise in P&C Insurance.
• Proven track record in managing complex service delivery and multi-disciplinary projects, preferably within the Insurance domain, with extensive experience leading teams of 100+ FTEs.
• Skilled in defining, executing, and delivering projects on time and within budget, while managing multiple stakeholders.
• Demonstrated ability to thrive in a fast-paced, evolving environment and manage transitions from strategic assessment to operational setup with seamless execution.
• Experience in developing contingency plans for staffing changes and managing FTE levels in alignment with budget requirements and organizational direction.
• Possesses flexibility to work in US shifts as needed.

Role Summary:

• Lead a business unit, driving team performance to meet service levels, accuracy, and quality standards. Responsible for managing, mentoring, and developing claim personnel to ensure high productivity and effective problem-solving.
• Oversee strategy execution, tracking KPIs, leading transformation initiatives, and fostering strong customer relationships to drive satisfaction, retention, and revenue growth.
• Proactive risk identification and alignment with customer goals while maintaining operational excellence.

For further information, reach out to us at [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Consulting and Services, IT Services and IT Consulting, and Outsourcing and Offshoring Consulting

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