Center Manager-Soul Space

Stemz Healthcare; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Stemz Healthcare is seeking an experienced leader to manage the operations of their mental wellness center in Gurugram, Haryana. The role involves overseeing operational efficiency, revenue generation, and building partnerships with schools and corporate clients.

The ideal candidate must have a background in business or healthcare management, with significant experience in business development and team leadership. Strong communication and analytical skills are necessary, along with a strategic mindset to enhance service delivery.

Qualifications

• 7-12 years of experience in wellness, healthcare, or education-linked services required.
• Mandatory prior experience in business development and revenue generation.
• Proof of experience in leading teams and managing stakeholders.

Responsibilities

• Lead operations for mental wellness service delivery.
• Own the center's P&L, focusing on revenue growth.
• Drive business development through partnerships and outreach.

Skills

Business acumen

Strategic thinking

Team leadership

Stakeholder management

Communication skills

Analytical mindset

Education

Bachelor's degree in Business Administration, Healthcare Management, Psychology, Public Health, or related discipline

Job description

Key Responsibilities

• Lead the overall operations of the center, ensuring smooth delivery of mental wellness and related services, high service standards, and a strong client experience.


• Own the center's P&L, including revenue growth, budgeting, cost control, margin improvement, and periodic business reviews.


• Drive business development through school partnerships, institutional alliances, corporate relationships, referral channels, and community outreach initiatives.


• Develop and expand school health programs, student wellbeing initiatives, awareness workshops, and preventive mental wellness offerings.


• Create and execute annual and quarterly business plans for revenue generation, service expansion, utilization improvement, and market penetration.


• Lead, coach, and manage multidisciplinary teams across operations, wellness delivery, coordination, outreach, and support functions.


• Build and maintain strong relationships with schools, parents, counselors, healthcare professionals, corporate clients, vendors, and other key stakeholders.


• Monitor key performance indicators including revenue, profitability, conversions, client satisfaction, program participation, utilization, and team productivity.


• Work closely with marketing and leadership teams to enhance brand visibility, center positioning, and business growth.


• Ensure adherence to organizational policies, quality standards, reporting requirements, and process compliance across center operations.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, Psychology, Public Health, Hospital Administration, or a related discipline; postgraduate qualification preferred.


• 7-12 years of overall experience, with relevant exposure in wellness, healthcare, preventive health, education-linked services, or allied sectors.


• Mandatory prior experience in business development and revenue generation.


• Strong hands-on exposure to P&L management, budgeting, and commercial performance review.


• Proven experience in leading teams and managing cross-functional stakeholders.


• Experience in school engagement, institutional partnerships, or program-led service businesses will be an advantage.

Skills and Competencies

• Strong business and financial acumen.


• Strategic thinking with execution focus.


• Team leadership and people management capability.


• Excellent stakeholder management and relationship-building skills.


• Strong communication, presentation, and negotiation ability.


• Analytical mindset with comfort in MIS, reporting, and performance dashboards.


• High ownership, accountability, and problem-solving orientation.

Key Performance Indicators

• Achievement of revenue and profitability targets.


• Number and quality of new business partnerships generated.


• Growth of school health and mental wellness programs.


• Client satisfaction, retention, and repeat engagement.


• Operational efficiency and process compliance.


• Team productivity, engagement, and stability.