Center Sales Counsellor

21K Group; Delhi; On-site; INR 700,000 - 1,200,000; Full time

Job summary

21K Group is seeking a Center Manager in Delhi to oversee daily operations, staff, admissions, and customer experience. The role emphasizes driving growth, managing budgets, and ensuring high-quality service delivery in a busy educational center.

You will supervise teams, optimize costs, and participate in local marketing initiatives to boost enrollments. The ideal candidate has 2–5 years of experience in center operations or education management, strong leadership, and excellent communication

Qualifications

• Bachelor's degree required.
• 2–5 years of experience in center operations, education management, retail, sales, or service industry.

Responsibilities

• Oversee day‑to‑day operations of the center and ensure smooth academic and administrative activities.
• Achieve monthly and annual admission and revenue targets; counsel prospective students and parents.

Skills

Leadership

Communication

Sales

CRM proficiency

Problem-solving

MS Office

Time management

Education

Bachelor's degree

Tools

MS Office

CRM

Job description

The Center Manager is responsible for the overall operations, growth, and performance of the center. This includes managing admissions, student experience, staff supervision, revenue targets, operational excellence, and ensuring high-quality service delivery.

Key Responsibilities:

Key Responsibilities

Operations Management

• Oversee the day-to-day operations of the center.
• Ensure smooth functioning of all academic and administrative activities.
• Maintain infrastructure, facilities, and compliance with company standards.

Admissions & Business Development

• Achieve monthly and annual admission and revenue targets.
• Counsel prospective students and parents.
• Develop and Assist local marketing initiatives to increase enrollments.
• Build relationships with schools, colleges, corporates, and community organizations.

Team and Center Management

• Recruit, train, and supervise center staff.
• Monitor employee performance and productivity.
• Conduct regular team meetings and provide coaching.
• Manage center budgets and expenses.
• Optimize operational costs while maintaining service quality.

Student & Parent Relationship Management

• Ensure excellent customer service and student satisfaction.
• Address student and parent concerns promptly.
• Monitor attendance, feedback, and student retention.

Skills Required

• Leadership and team management
• Strong communication and interpersonal skills
• Sales and business development
• Customer relationship management
• Problem-solving and decision-making
• MS Office and CRM proficiency
• Organizational and time management skills

Required Qualifications

• Bachelor's degree .
• 2-5 years of experience in center operations, education management, retail, sales or service industry.
• Proven experience in team handling and achieving sales targets.