Center Head – Coworking

Cloudare Technologies; Raipur; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Zoho is hiring a Center Head in Raipur, India to own a coworking center as a self-contained unit. This hands-on role covers revenue, operations, customer experience, finance, and growth, with the center run as a P&L owner.

You will manage occupancy, pricing, and events while ensuring service and metrics drive profitability. Ideal candidates have 1–2 years in coworking/operations, a strong sales mindset, and basic finance exposure.

Qualifications

• Graduate in any discipline; MBA preferred.
• 1–2 years experience in coworking, hospitality, or operations.
• Prior Center Manager / Operations lead exposure is preferred.

Responsibilities

• Own occupancy targets and monthly center revenue; drive growth.
• Handle client tours, demos, and convert leads to paying members.
• Negotiate pricing and close deals within thresholds.
• Maintain local sales pipeline and CRM discipline.
• Lead local marketing, events, and networking initiatives.
• Oversee day-to-day operations, housekeeping, security, and maintenance.
• Track center P&L, expenses, and vendor payments; ensure compliance.
• Own onboarding, member issues, retention, and renewals; build relationships.
• Monitor metrics like occupancy, revenue per seat, and churn; report progress.

Skills

Sales orientation

Finance basics

Zoho CRM

Excel/Sheets

English & Hindi communication

Education

Graduate in any discipline

Tools

Zoho CRM

MS Excel

Google Sheets

Job description

We are hiring a Center Head to take complete ownership of our coworking center — operating it as a self-contained business unit. This is a hands-on, on-ground role responsible for revenue, operations, customer experience, finance, and growth. The ideal candidate will have a strong operations background with basic finance exposure, an entrepreneurial mindset, and the ability to run the center independently as a P&L owner.

1. Revenue & Sales (Primary KPI)

• Own occupancy targets and monthly revenue for the center
  
• Handle walk-ins, conduct client tours, and deliver workspace demos
  
• Convert inbound and outbound leads into paying members — individuals, startups, and team accounts
  
• Manage pricing discussions, negotiations, and deal closures within defined thresholds
  
• Build and maintain a healthy local sales pipeline through CRM discipline
  
• Generate new leads via local outreach, cold visits, and B2B networking
  
• Build partnerships with local startups, SMEs, consultants, and professional communities
  
• Plan and execute events, workshops, demo days, and networking sessions
  
• Drive local marketing initiatives and provide direction for social media presence
  

3. Operations & Facility Management

• Ensure smooth day-to-day functioning of the center across all touchpoints
  
• Supervise housekeeping, security, and maintenance staff
  
• Ensure zero downtime on critical services (WiFi, power backup, access control)
  
• Maintain consistent standards of cleanliness, ambience, and infrastructure quality
  

4. Finance & Collections

• Manage billing, invoicing, and collections from all member accounts
  
• Track operational expenses and identify cost optimization opportunities
  
• Monitor center-level P&L, contribution margin, and unit economics
  
• Reconcile petty cash, vendor payments, and member dues
  
• Coordinate with the central accounts team for reporting, GST inputs, and compliance
  

5. Customer Experience & Retention

• Own end-to-end onboarding for new members
  
• Serve as the single point of contact for member issues, requests, and escalations
  
• Build strong member relationships and drive community engagement
  
• Track satisfaction, NPS, and proactively work on retention and renewals
  

6. Reporting & Performance Tracking

• Track and report core metrics:
  • Occupancy %
    
  • Revenue per seat
    
  • Lead-to-conversion ratio
    
  • Cost per seat
    
  • Member churn and renewal rate
    
• Share daily and weekly performance reports with leadership
  
• Continuously identify and execute initiatives to improve center performance
  

7. Team Management

• Supervise the Operations Executive and on-ground support staff
  
• Allocate daily responsibilities, monitor task completion, and review performance
  
• Ensure discipline, attendance, grooming standards, and productivity of the team
  
• Handle critical incidents — internet downtime, power failures, member complaints, security issues
  
• Ensure rapid resolution with minimal disruption to members
  
• Maintain documented backup plans and SOPs for essential services
  

9. Compliance & Documentation

• Maintain member agreements, KYC, and renewal documentation
  
• Ensure timely and accurate invoicing and record-keeping
  
• Coordinate with finance and legal teams on statutory and compliance matters
  

Requirements

Qualifications

• Graduate in any discipline (BBA / B.Com / B.Tech / MBA preferred)
  
• 1–2 years of experience in coworking, hospitality, retail operations, real estate, facility management, or a similar customer-facing operations role
  
• Prior experience as a Center Manager, Assistant Center Head, Operations Lead, or Front Office Manager is strongly preferred
  

Functional Skills

• Strong sales orientation with a proven ability to close B2C / B2B deals
  
• Working knowledge of finance basics — invoicing, collections, P&L tracking, expense management
  
• Vendor management and negotiation skills
  
• Comfortable with CRM tools (Zoho CRM preferred), MS Excel / Google Sheets, and basic accounting workflows
  
• Excellent communication skills in English and Hindi
  

Behavioral Attributes

• Hands-on, on-ground operator — not a desk-bound manager
  
• Strong ownership mindset with ability to juggle multiple priorities
  
• Solution-oriented, proactive, and resilient under pressure
  
• High standards on hospitality, attention to detail, and member experience
  
• Comfortable in a fast-paced, founder-led startup environment