Assistant Operations Manager

Lulu Group; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Lulu Group in Bengaluru seeks an experienced operations leader to oversee day-to-day operations of an entertainment facility. You will supervise attractions, gaming zones, and customer areas to deliver safe, smooth, and engaging experiences.

The role emphasizes leading large teams, monitoring KPIs like footfall and revenue, driving upselling, memberships, and customer engagement, while upholding safety, cleanliness, and presentation standards.

Qualifications

• Experience leading large frontline and operations teams.
• Strong understanding of customer experience and visitor management in high-volume environments.
• Experience in revenue management, ticketing, memberships, and upselling.
• Excellent communication and stakeholder-management skills.

Responsibilities

• Assist in managing the overall day-to-day operations of the entertainment facility.
• Ensure smooth, safe, and efficient functioning of all attractions, gaming zones, rides, and customer areas.
• Lead and supervise large frontline and operations teams to deliver excellent customer experiences.
• Monitor daily sales, footfall, revenue, memberships, ticketing, and other operational KPIs.
• Drive revenue growth through operational initiatives, promotions, upselling, and customer engagement.
• Ensure high standards of customer service, cleanliness, presentation, and facility management.
• Monitor equipment, rides, gaming machines, and attractions to ensure operational readiness and safety.
• Coordinate with maintenance and technical teams to minimize downtime and ensure timely resolution of issues.
• Ensure strict compliance with safety standards, SOPs, statutory requirements, and emergency procedures.
• Handle customer complaints and escalations professionally and ensure timely resolution.
• Support budgeting, cost control, manpower planning, inventory management, and operational efficiency.
• Train, coach, and develop team members to achieve operational and customer service standards.
• Prepare daily, weekly, and monthly operational reports and analyze performance trends.
• Coordinate with Marketing, HR, Finance, Security, and Maintenance teams for smooth business operations.
• Support the Operations Manager in implementing business strategies and achieving overall revenue and profitability targets.

Skills

Leadership

People management

Customer experience

Operations management

Revenue management

Ticketing & memberships

Stakeholder management

MS Excel

Tools

MS Excel

Job description

Role & responsibilities

• Assist in managing the overall day-to-day operations of the entertainment facility.
• Ensure smooth, safe, and efficient functioning of all attractions, gaming zones, rides, and customer areas.
• Lead and supervise large frontline and operations teams to deliver excellent customer experiences.
• Monitor daily sales, footfall, revenue, memberships, ticketing, and other operational KPIs.
• Drive revenue growth through operational initiatives, promotions, upselling, and customer engagement.
• Ensure high standards of customer service, cleanliness, presentation, and facility management.
• Monitor equipment, rides, gaming machines, and attractions to ensure operational readiness and safety.
• Coordinate with maintenance and technical teams to minimize downtime and ensure timely resolution of issues.
• Ensure strict compliance with safety standards, SOPs, statutory requirements, and emergency procedures.
• Handle customer complaints and escalations professionally and ensure timely resolution.
• Support budgeting, cost control, manpower planning, inventory management, and operational efficiency.
• Train, coach, and develop team members to achieve operational and customer service standards.
• Prepare daily, weekly, and monthly operational reports and analyze performance trends.
• Coordinate with Marketing, HR, Finance, Security, and Maintenance teams for smooth business operations.
• Support the Operations Manager in implementing business strategies and achieving overall revenue and profitability targets.

Preferred candidate profile

• Strong leadership and people-management skills
• Excellent knowledge of FEC, amusement, gaming, or entertainment operations
• Strong understanding of customer experience and large-volume visitor management
• Experience in revenue management, ticketing, memberships, and upselling
• Strong operational, analytical, and problem-solving abilities
• Knowledge of safety, compliance, emergency procedures, and facility standards
• Excellent communication and stakeholder-management skills
• Proficiency in MS Excel and operational reporting systems