Center Manager

21K Group; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

21K Group is seeking a Center Manager to lead operations for a Bengaluru center, overseeing admissions, student experience, staff supervision, and revenue targets. The role focuses on delivering high-quality service and efficient operations across academic and administrative activities.

You will mentor teams, manage budgets, and build partnerships with schools and corporates to expand enrollments. The ideal candidate has 2–5 years in education management and proven sales capability.

Qualifications

• Bachelor's degree required; 2–5 years in center ops or education management.
• Proven track record in leading teams and achieving sales targets.
• Experience in admissions, marketing, and community outreach.

Responsibilities

• Oversee day-to-day operations of the center.
• Ensure smooth functioning of academic and administrative activities.
• Maintain infrastructure, facilities, and compliance with company standards.
• Achieve monthly and annual admission and revenue targets.
• Counsel prospective students and parents.
• Develop and assist local marketing initiatives to increase enrollments.
• Build relationships with schools, colleges, corporates, and community organizations.
• Recruit, train, and supervise center staff.
• Monitor employee performance and productivity.
• Conduct regular team meetings and provide coaching.
• Manage center budgets and expenses.
• Optimize operational costs while maintaining service quality.
• Ensure excellent customer service and student satisfaction.
• Address student and parent concerns promptly.
• Monitor attendance, feedback, and student retention.

Skills

Leadership

Communication

Sales

CRM

Problem-solving

MS Office

Time management

Education

Bachelor's degree

Tools

CRM software

MS Office

Job description

The Center Manager is responsible for the overall operations, growth, and performance of the center. This includes managing admissions, student experience, staff supervision, revenue targets, operational excellence, and ensuring high-quality service delivery.

Key Responsibilities:

Key Responsibilities

Operations Management

• Oversee the day-to-day operations of the center.
• Ensure smooth functioning of all academic and administrative activities.
• Maintain infrastructure, facilities, and compliance with company standards.

Admissions & Business Development

• Achieve monthly and annual admission and revenue targets.
• Counsel prospective students and parents.
• Develop and Assist local marketing initiatives to increase enrollments.
• Build relationships with schools, colleges, corporates, and community organizations.

Team and Center Management

• Recruit, train, and supervise center staff.
• Monitor employee performance and productivity.
• Conduct regular team meetings and provide coaching.
• Manage center budgets and expenses.
• Optimize operational costs while maintaining service quality.

Student & Parent Relationship Management

• Ensure excellent customer service and student satisfaction.
• Address student and parent concerns promptly.
• Monitor attendance, feedback, and student retention.

Skills Required

• Leadership and team management
• Strong communication and interpersonal skills
• Sales and business development
• Customer relationship management
• Problem-solving and decision-making
• MS Office and CRM proficiency
• Organizational and time management skills

Required Qualifications

• Bachelor's degree .
• 2–5 years of experience in center operations, education management, retail, sales or service industry.
• Proven experience in team handling and achieving sales targets.