Center Manager

ANUDIP FOUNDATION; Lucknow; On-site; INR 900,000 - 1,700,000; Full time

Job summary

ANUDIP FOUNDATION in Lucknow seeks a Centre Head to lead student mobilization, enrollment, training and placement across centers. You will collaborate with government bodies, colleges and internal teams to ensure high-quality outcomes and adherence to program norms.

The role requires strong people management, process discipline and a commitment to empowering marginalised communities through skilled development initiatives.

Qualifications

• Graduate or Post Graduate in any discipline.
• 5 years of experience in skill development industry, with at least 3 years in team management.
• At least 3 years in donor funded skilling operations.
• Strong interpersonal skills, patience and perseverance.
• Ability to counsel students.
• Inclination towards society and working for marginalised communities.
• Prior experience as a Centre Head in skill development projects is an advantage.

Responsibilities

• Ensure optimum utilization of resources with Cluster/Regional Manager.
• Supervise implementation of strategic plans for Student Lifecycle Management.
• Mobilize partnerships with institutions and government bodies to enable quality mobilization.
• Oversee enrolment, training and placement activities at the center.
• Ensure compliance with processes and quality standards and drive program improvements.
• Promote a culture of planning and execution with ethical standards at Centers.
• Engage with community partners and cross-functional teams for operational needs.
• Manage center budgets, procurement, and facility upkeep.
• Conduct regular performance evaluations and support staff development.

Skills

Interpersonal skills

Counselling abilities

Patience & perseverance

Education

Graduate / Post Graduate in any discipline

Job description

Roles & Responsibilities:

• Ensure optimum utilization of the existing resources by working closely with the Cluster/Regional Manager
• Supervise and coordinate the implementation of strategic plans to achieve key deliverables related to Student Lifecycle Management
• Mobilization: maintain and effectively utilize key institutional and government partnerships that will enable quality mobilization while achieving required numbers
• Enrolment: supervise enrolment processes to ensure end outcome in terms of numbers and quality - Training: Own the training process for concrete outcomes to ensure adherence to processes and help achieve high quality academic results
• Placement: monitor and enable student participation in placement activities and organize placement drives at the center.
• Ensure compliance with process metrices and quality standards while continuously seeking opportunities for program improvement.

Build a Culture

• Promote a culture at the entre that emphasizes a strong correlation between effective planning and execution.
• Promote result-driven mindset coupled with a commitment to ethical principles in the execution of tasks at Centers.
• Maintain the quality standards along with mentoring and counselling of students to generate impact.
• Serve as a role model and cultural ambassador for the organization, actively speaking out against incorrect behaviour and work at Centers.

Stakeholder Engagement

• Act as a liaison between the centre and external stakeholders (colleges, schools & govt bodies)
• Represent the organization at community events and collaborate with other service providers.
• Cultivate and maintain strong relationships with community partners, and other external stakeholders to enhance the impact and reach of the organization.
• Collaborate with cross functional internal teams (PMO, Academic Excellence, HR, M&E, PRO, MIS, Curriculum, IT, Finance, Admin etc.) for operational requirements.
• Participate in formal meetings to share operational feedback with respective stakeholders.

People Management

• Foster a positive, inclusive and result-driven work environment
• Train and mentor a high-performing centre team of mobilizers, academic counsellors and faculties.
• Enable optimal productivity level of reporting teams.
• Provide support and professional development opportunities to team members.
• Conduct regular performance evaluations and provide constructive feedback.
• Manage employee engagement and attrition at the centre level.

Financial Management

• Manage the day to day centre operational budget for related activities & functions effectively
• Ability to adhere to processes Compliance and Reporting
• Maintain accurate and comprehensive documentation of program activities and impact for the purpose of reviews and internal and external audits.
• Ensure compliance with all relevant laws, regulations, and organisational policies.
• Prepare and submit regular reports on centre activities, outcomes, and challenges.
• Analytical
• Detail-oriented
• Ability to adhere to processes

Administration

• Oversee the procurement of necessary supplies and equipment.
• Implement cost-effective measures without compromising service quality.
• Ensure proper upkeep and maintenance of centre facilities and report anomalies on time

Desired profile:

• Graduate Post Graduate in any discipline
• 5 years of experience in skill development industry of which 3 years must be in team management.
• At least 3 years of experience in donor funded skilling operations
• Strong Interpersonal skills; Should demonstrate patience & perseverance
• Should be able to counsel students
• Must have the inclination towards society and working for marginalised community
• Prior experience as a Centre Head in skill development projects will be an added advantage