Center manager

NIIT Foundation; Jaunpur; On-site; INR 420,000 - 650,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career growth opportunities

Job summary

NIIT Foundation seeks a Center Manager to oversee daily operations, drive admissions, and manage staff to deliver excellent customer service in Jaunpur. You will ensure compliance with policies and contribute to revenue targets while maintaining high service quality.

The role requires strong leadership, planning, and financial management, with a focus on customer satisfaction and effective team coordination across the center.

Qualifications

• Bachelor’s degree in a related field is required.
• Minimum 3–5 years of experience in center/branch/education/service operations.
• At least 1–2 years of experience managing a team.
• Experience in sales, customer service, budgeting, and performance management preferred.

Responsibilities

• Oversee daily center operations and ensure smooth service delivery.
• Lead, train, schedule, and evaluate center employees.
• Set team goals and monitor individual and center performance.
• Drive admissions, sales, memberships, or revenue to meet targets.
• Handle customer inquiries, complaints, and escalations professionally.
• Coordinate local marketing, outreach, and customer-retention activities.
• Recruit and onboard employees in coordination with HR.

Skills

Leadership

Customer service

Sales

Operational management

Financial management

Problem solving

Communication

Planning

Time management

Stakeholder management

Data analysis

Education

Bachelor’s degree in Business Administration, Management, Education, Hospitality, or related field

Tools

Microsoft Office

Google Workspace

CRM

Center-management systems

Job description

Jaunpur district, India | Posted on 08/24/2026

NIIT Foundation (NF) is a not-for-profit education society ( NGO ) set up by the promoters of NIIT in 2004. Its mission is to positively impact the underprivileged of the country through educational initiatives and skill development programs . NIIT Foundation, an Education NGO has a mandate to reach the unreached, uncared and unattended to ensure inclusive development of India.

To shape the mandate, NIIT Foundation has begun a number of programs like donate for child education, skill development, Financial literacy and all, that positively impact the underserved of the country through various educational interventions. The intent of NF is to better understand the education and employability issues at the grassroots level. The organisation builds corporate and ngo partnerships for sustainable development.

Job Description

Role Overview

The Center Manager is responsible for the overall performance and day-to-day operations of the center. The role involves managing staff, delivering an excellent customer experience, achieving business targets, maintaining operational standards, and ensuring compliance with company policies.

Key Responsibilities

• Oversee daily center operations and ensure smooth service delivery.
• Lead, train, schedule, and evaluate center employees.
• Set team goals and monitor individual and center performance.
• Drive admissions, sales, memberships, or revenue in line with assigned targets.
• Handle customer inquiries, complaints, and escalations professionally.
• Build strong relationships with customers, parents, students, or other stakeholders.
• Monitor attendance, inventory, cash collections, expenses, and center records.
• Prepare and submit regular operational, financial, and performance reports.
• Ensure the center is clean, safe, well-maintained, and properly equipped.
• Implement company policies, standard operating procedures, and quality standards.
• Coordinate local marketing, outreach, and customer-retention activities.
• Recruit and onboard employees in coordination with the HR team.
• Identify operational issues and implement timely corrective measures.
• Ensure compliance with applicable health, safety, legal, and regulatory requirements.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Management, Education, Hospitality, or a related field.
• [3–5] years of experience in center, branch, retail, education, healthcare, fitness, or service operations.
• At least [1–2] years of experience managing a team.
• Experience in sales, customer service, budgeting, and performance management is preferred.
• Proficiency in Microsoft Office, Google Workspace, CRM, or center-management systems.

Key Skills

• Leadership and team management
• Customer-service orientation
• Sales and business-development ability
• Operational and financial management
• Problem-solving and decision-making
• Strong communication and interpersonal skills
• Planning, organization, and time management
• Conflict resolution and stakeholder management
• Data analysis and reporting

Key Performance Indicators

• Achievement of revenue, sales, or enrollment targets
• Customer satisfaction and retention
• Team productivity and employee retention
• Operational and regulatory compliance
• Cost and budget management
• Timeliness and accuracy of reporting
• Center cleanliness, safety, and service quality

Working Requirements

• Willingness to work flexible hours, including evenings or weekends when required.
• Ability to remain present at the center during key operating hours.
• Willingness to travel locally for meetings, outreach, or business-development activities.

What We Offer

• Competitive salary and performance-based incentives
• Professional development and career-growth opportunities
• Supportive and collaborative work environment
• Additional benefits as per company policy