Center manager

NIIT Foundation (NF); Jaunpur; On-site; INR 800,000 - 1,200,000; Full time

Job summary

NIIT Foundation (NF) in Jaunpur, Uttar Pradesh, invites applications for a Center Manager to oversee daily operations, staff, and service quality, while driving admissions and revenue targets.

The role requires a Bachelor's degree in Business Administration, Management, Education, Hospitality, or related field, approximately 35 years of experience across center- or service-oriented operations, and at least 12 years of people leadership.

Qualifications

• Bachelor's degree in Business Administration, Management, Education, Hospitality, or a related field.
• 35 years of experience in center, branch, retail, education, healthcare, fitness, or service operations.
• At least 12 years of experience managing a team.
• Experience in sales, customer service, budgeting, and performance management is preferred.
• Proficiency in Microsoft Office, Google Workspace, CRM, or center-management systems.

Responsibilities

• Oversee daily center operations and ensure smooth service delivery.
• Lead, train, schedule, and evaluate center employees.
• Set team goals and monitor individual and center performance.
• Drive admissions, sales, memberships, or revenue in line with assigned targets.
• Handle customer inquiries, complaints, and escalations professionally.
• Build strong relationships with customers, parents, students, or other stakeholders.
• Monitor attendance, inventory, cash collections, expenses, and center records.
• Prepare and submit regular operational, financial, and performance reports.
• Ensure the center is clean, safe, well-maintained, and properly equipped.
• Implement company policies, standard operating procedures, and quality standards.
• Coordinate local marketing, outreach, and customer-retention activities.
• Recruit and onboard employees in coordination with the HR team.
• Identify operational issues and implement timely corrective measures.
• Ensure compliance with applicable health, safety, legal, and regulatory requirements.

Skills

Leadership and team management

Customer-service orientation

Sales and business-development ability

Operational and financial management

Problem-solving and decision-making

Strong communication and interpersonal

Planning, organization, and time

Conflict resolution and stakeholder

Data analysis and reporting

Education

Bachelor's degree in Business Administration, Management, Education, Hospitality, or a related field

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

Job Summary

The Center Manager is responsible for the overall performance and day-to-day operations of the center. The role involves managing staff, delivering an excellent customer experience, achieving business targets, maintaining operational standards, and ensuring compliance with company policies.

Location: Jaunpur, Uttar Pradesh, India.

Job Type: Full time

Responsibilities

• Oversee daily center operations and ensure smooth service delivery.


• Lead, train, schedule, and evaluate center employees.


• Set team goals and monitor individual and center performance.


• Drive admissions, sales, memberships, or revenue in line with assigned targets.


• Handle customer inquiries, complaints, and escalations professionally.


• Build strong relationships with customers, parents, students, or other stakeholders.


• Monitor attendance, inventory, cash collections, expenses, and center records.


• Prepare and submit regular operational, financial, and performance reports.


• Ensure the center is clean, safe, well-maintained, and properly equipped.


• Implement company policies, standard operating procedures, and quality standards.


• Coordinate local marketing, outreach, and customer-retention activities.


• Recruit and onboard employees in coordination with the HR team.


• Identify operational issues and implement timely corrective measures.


• Ensure compliance with applicable health, safety, legal, and regulatory requirements.

Qualifications and Experience

• Bachelors degree in Business Administration, Management, Education, Hospitality, or a related field.


• [35] years of experience in center, branch, retail, education, healthcare, fitness, or service operations.


• At least [12] years of experience managing a team.


• Experience in sales, customer service, budgeting, and performance management is preferred.


• Proficiency in Microsoft Office, Google Workspace, CRM, or center-management systems.

Key Skills

• Leadership and team management


• Customer-service orientation


• Sales and business-development ability


• Operational and financial management


• Problem-solving and decision-making


• Strong communication and interpersonal skills


• Planning, organization, and time management


• Conflict resolution and stakeholder management


• Data analysis and reporting

Key Performance Indicators

• Achievement of revenue, sales, or enrollment targets


• Customer satisfaction and retention


• Team productivity and employee retention


• Operational and regulatory compliance


• Cost and budget management


• Timeliness and accuracy of reporting


• Center cleanliness, safety, and service quality

Working Requirements

• Willingness to work flexible hours, including evenings or weekends when required.


• Ability to remain present at the center during key operating hours.


• Willingness to travel locally for meetings, outreach, or business-development activities.