Center Supervisor

Best Group; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Best Group is seeking a Center Supervisor in Gurugram to oversee daily center operations, ensure high-quality childcare, and manage staff to deliver excellent service to families.

You will drive admissions, monitor revenue targets, and maintain curriculum, safety, and documentation standards across the center, while building strong relationships with parents and guiding a cohesive team.

Qualifications

• Demonstrated ability to lead a team and manage daily center operations.
• Strong communication skills for parents and staff.
• Problem solving and decision making in a childcare setting.
• Experience with preschool/daycare or education sector preferred.
• Ability to work in a fast-paced environment while maintaining quality.

Responsibilities

• Oversee day-to-day center operations and ensure a safe, clean environment.
• Manage staff attendance, scheduling, and performance.
• Engage with parents, conduct tours, and communicate program details.
• Drive admissions, track leads, and support revenue targets.
• Ensure curriculum implementation and teaching quality in classrooms.
• Maintain compliance, documentation, and safeguarding protocols.
• Lead retention efforts and foster a collaborative team culture.
• Monitor student engagement and address concerns promptly.
• Collaborate with admissions to improve conversion rates.
• Escalate issues to management with proper records.

Skills

Leadership

Communication

Problem solving

Parent handling

Early childhood edu. knowledge

Organizational skills

Multitasking

Preschool/daycare exp.

Fast-paced environment

Child-centric approach

Job description

Role Overview

• The Center Supervisor is responsible for overseeing daily center operations, ensuring high-quality childcare services, managing staff, maintaining parent satisfaction, and driving overall center performance in alignment with organizational standards.

Key Responsibilities

Center Operations Management

• Oversee day-to-day functioning of the center ensuring smooth operations.
• Maintain a clean, safe, and well-organized environment.
• Ensure the center is always presentable and ready for parent visits.
• Monitor opening and closing procedures and daily checklists.

Admissions & Parent Interaction

• Handle parent enquiries and provide detailed information about programs.
• Conduct center tours and explain curriculum and facilities effectively.
• Build strong relationships with parents to ensure trust and satisfaction.
• Address parent concerns in a professional and timely manner.

Revenue Growth & Admissions

• Drive and achieve monthly/quarterly admission and revenue targets.
• Plan and execute local marketing, outreach, and lead-generation activities.
• Track inquiries, conversions, and pipeline management using CRM or internal tools.
• Collaborate with the admissions team to improve conversion ratios.
• Analyse revenue trends and create action plans for improvement.

Team Management

• Supervise teachers and support staff to ensure smooth coordination.
• Manage staff attendance, punctuality, and daily scheduling.
• Guide and mentor team members to maintain expected standards.
• Ensure staff follow organizational policies, grooming, and behavior standards.

Academic Oversight

• Monitor classroom activities and ensure curriculum implementation.
• Support teachers in planning and executing learning activities.
• Ensure teaching quality and child engagement in classrooms.

Child Safety & Well-being

• Ensure strict adherence to child safety and supervision protocols.
• Monitor safety practices within classrooms and play areas.
• Ensure timely reporting and documentation of any incidents.

Hygiene & Facility Management

• Maintain hygiene and cleanliness across the center.
• Ensure sanitization protocols are followed consistently.
• Coordinate with support staff for daily cleaning and maintenance.

Compliance & Documentation

• Maintain accurate records related to admissions, attendance, and operations.
• Ensure adherence to company policies and standard operating procedures.
• Handle reporting and documentation as required by management.

Staff Management & Retention

• Supervise daily activities of teaching and non-teaching staff.
• Ensure staff adherence to schedules, performance standards, and center policies.
• Conduct periodic staff evaluations, coaching, and mentoring.
• Manage staff attendance, discipline, and productivity.
• Ensure a positive, collaborative, and professional working environment.

Student Management & Retention

• Ensure high levels of student satisfaction and engagement.
• Monitor student progress, feedback, and concerns; resolve issues proactively.
• Conduct retention analysis and implement strategies to minimize dropouts.
• Ensure timely communication with parents/students regarding programs and updates

10. Escalation & Complaint Management

• Act as the first point of contact for handling student/parent complaints.
• Resolve operational or academic issues promptly and professionally.
• Escalate unresolved issues to higher management with proper documentation.
• Maintain an escalation tracker and ensure closure within defined timelines.

Required Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Good problem-solving and decision-making skills
• Ability to handle parents professionally
• Basic knowledge of early childhood education
• Organizational and multitasking abilities
• Preferred Candidate Profile
• Experience in preschool/daycare or education industry
• Comfortable in handling operations and parent interactions
• Positive attitude with a child-centric approach
• Ability to work in a fast-paced environment