Center Manager

MAAC Animation Lucknow; Lucknow; On-site; INR 900,000 - 1,300,000; Full time

Job summary

MAAC Animation Lucknow is seeking an experienced Centre Manager to oversee day-to-day operations of the MAAC Centre in Lucknow. You will drive student admissions, lead the Counselling, Marketing and Academic teams, and ensure smooth functioning while achieving enrolment targets.

You will develop strategies for lead generation, conversions, and student retention, monitor faculty and operations, and maintain strong relationships with students, parents and stakeholders.

Qualifications

• Graduate/Postgraduate with 8–15 years of relevant experience in centre management or education operations.
• Experience in education, training, animation, or related creative industries is a plus.
• Strong leadership and interpersonal skills.
• Must understand Lucknow market and local education ecosystem.

Responsibilities

• Manage the overall day-to-day operations of the MAAC Centre and ensure smooth functioning.
• Drive student admissions and achieve monthly and annual enrolment targets.
• Lead and monitor the performance of the Counselling, Marketing, and Academic teams.
• Develop and implement strategies for lead generation, follow-ups, conversions, and student retention.
• Ensure a high level of student satisfaction and address student/parent concerns promptly.
• Monitor batch schedules, faculty performance, class delivery, and academic operations.
• Maintain strong relationships with students, parents, faculty members, and other stakeholders.
• Track centre revenue, expenses, collections, and outstanding fee payments.
• Prepare and share regular reports on admissions, revenue, lead conversion, and centre performance.
• Coordinate with the Head Office on business targets, marketing activities, operational requirements, and compliance.
• Ensure adherence to MAAC's policies, processes, brand standards, and quality guidelines.
• Identify opportunities to strengthen the centre's presence in the local market through workshops, events, college tie-ups, and promotional activities.
• Take ownership of the centre's overall business growth, operational efficiency, and profitability.

Skills

Centre management

Education sales

Leadership

CRM proficiency

Data-driven decisions

MS Office/Google Workspace

Education

Graduate/Postgraduate degree

Tools

CRM software

MS Office

Google Workspace

Job description

Role & responsibilities

• Manage the overall day-to-day operations of the MAAC Centre and ensure smooth functioning.
• Drive student admissions and achieve monthly and annual enrolment targets.
• Lead and monitor the performance of the Counselling, Marketing, and Academic teams.
• Develop and implement strategies for lead generation, follow-ups, conversions, and student retention.
• Ensure a high level of student satisfaction and address student/parent concerns promptly.
• Monitor batch schedules, faculty performance, class delivery, and academic operations.
• Maintain strong relationships with students, parents, faculty members, and other stakeholders.
• Track centre revenue, expenses, collections, and outstanding fee payments.
• Prepare and share regular reports on admissions, revenue, lead conversion, and centre performance.
• Coordinate with the Head Office on business targets, marketing activities, operational requirements, and compliance.
• Ensure adherence to MAAC's policies, processes, brand standards, and quality guidelines.
• Identify opportunities to strengthen the centre's presence in the local market through workshops, events, college tie-ups, and promotional activities.
• Take ownership of the centre's overall business growth, operational efficiency, and profitability.

Preferred candidate profile

• Graduate/Postgraduate with 8-15 years of relevant experience in Centre Management, Education, Sales, Counselling, or Business Operations.
• Experience in the education, training, vocational, animation, VFX, gaming, or creative industry will be an added advantage.
• Strong leadership, team management, communication, and interpersonal skills.
• Proven ability to achieve admission, revenue, and business targets.
• Strong understanding of sales, lead management, counselling, and customer relationship management.
• Good analytical and problem-solving skills with the ability to make data-driven decisions.
• Ability to manage multiple functions and work effectively in a target-oriented environment.
• Strong knowledge of the Lucknow market and local student/education ecosystem will be preferred.
• Proficiency in MS Office/Google Workspace and basic CRM or lead management systems.
• Should be proactive, responsible, presentable, and capable of independently managing the centre.