Center Manager

Angel and Genie; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Angel and Genie in Bengaluru seeks a dynamic role spanning Sales, Service & Operations to drive enrollment and superior center performance. You will own monthly enrollment targets across all programs and convert inquiries to admissions through effective counseling, tailoring pitches to each family’s needs.

Additionally, you will lead local outreach, coordinate with marketing on promotions, and track funnel metrics to optimize results while ensuring smooth day-to-day center operations and

Responsibilities

• Own monthly and quarterly enrollment and revenue targets across all programs.
• Convert walk-ins, phone inquiries, and digital leads into admissions through counseling and follow-up.
• Counsel prospective students and parents on course offerings, fees, and outcomes, tailoring the pitch to each family's needs.
• Drive local outreach—school/college tie-ups, seminars, referrals, and community engagement— to build the inquiry pipeline.
• Track and report daily/weekly sales funnel metrics (inquiries, walk-ins, conversions, drop-offs) and course-correct proactively.
• Coordinate with the marketing team on local promotions, offers, and campaign execution.
• Ensures smooth day-to-day center operations, including batch scheduling, faculty coordination, and classroom readiness.
• Act as the first point of contact for student and parent queries, complaints, and escalations, resolving them promptly and professionally.
• Monitor student attendance, engagement, and satisfaction; driver retention and address early warning signs of attrition.
• Maintain accurate records of enrollments, fee collections, and student data in line with company systems.
• Liaise with faculty and academic teams to ensure timely delivery of the academic calendar and quality of instruction.
• Ensure the center maintains high standards of housekeeping, safety, and presentation at all times.
• Manage front-office staff and support team performance at the center.

Job description

KEYRESPONSIBILITIES—SALES

• Ownthecentermonthlyandquarterlyenrollmentandrevenuetargetsacrossallprogramsoffered.
• Convertwalk-ins,phoneinquiries,anddigitalleadsintoadmissionsthrougheffectivecounselingandfollow-up.
• Counselprospectivestudentsandparentsoncourseofferings,feestructures,andoutcomes,tailoringthepitchtoeachfamily'sneeds.
• Drivelocaloutreach—school/collegetie-ups,seminars,referrals,andcommunityengagement—tobuildtheinquirypipeline.
• Trackandreportdaily/weeklysalesfunnelmetrics(inquiries,walk-ins,conversions,drop-offs)andcourse-correctproactively.
• Coordinatewiththemarketingteamonlocalpromotions,offers,andcampaignexecution.

KEYRESPONSIBILITIES—SERVICE&OPERATIONS

• Ensuresmoothday-to-daycenteroperations,includingbatchscheduling,facultycoordination,andclassroomreadiness.
• Actasthefirstpointofcontactforstudentandparentqueries,complaints,andescalations,resolvingthempromptlyandprofessionally.
• Monitorstudentattendance,engagement,andsatisfaction;driveretentionandaddressearlywarningsignsofattrition.
• Maintainaccuraterecordsofenrollments,feecollections,andstudentdatainlinewithcompanysystems.
• Liaisewithfacultyandacademicteamstoensuretimelydeliveryoftheacademiccalendarandqualityofinstruction.
• Ensurethecentermaintainshighstandardsofhousekeeping,safety,andpresentationatalltimes.
• Managefront-officestaffandsupportteamperformanceatthecenter.

KEYPERFORMANCEINDICATORS

• Monthly/quarterlyenrollmentandrevenueachievementagainsttarget.
• Lead-to-admissionconversionrate.
• Studentretentionandsatisfactionlevels.
• Turnaroundtimeonquery/complaintresolution.
• Centeroperationalcompliance(attendancerecords,feereconciliation,reportingaccuracy).