Customer Care Professional

Tata Consultancy Services; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

Tata Consultancy Services in Mumbai is seeking customer care specialists to handle calls from new and existing customers about a variety of product and service requests. You will use product knowledge and strong service skills to address issues, provide information, and keep customers satisfied.

Duties include clarifying information, researching requests, determining requirements, resolving problems, and processing transactions.

Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Job description

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Duties and Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.