Customer Care Specialist

Talent Acquaintance; Hyderabad; Presencial; INR 350.000 - 550.000; Jornada completa

Descripción de la vacante

Talent Acquaintance is seeking a customer support professional in Hyderabad who will handle inquiries, provide accurate product information, and build lasting relationships with customers. The role requires strong communication and teamwork to resolve complex issues and meet performance targets.

You will collaborate with internal teams to ensure customer satisfaction and maintain up-to-date product knowledge, contributing to long-term loyalty and successful service delivery.

Formación

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilidades

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conocimientos

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Attention to detail

Computer literacy

Adaptability

Teamwork

Herramientas

CRM software

Descripción del empleo

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.