CCE

Digitide; Lucknow; On-site; INR 167,000 - 279,000; Full time

Job summary

Digitide is hiring a Customer Care Executive to be the front-line representative, handling inbound calls, emails, and other inquiries with prompt and professional service. You will maintain customer records, resolve issues, and collaborate with teams to ensure a seamless experience while upholding the company’s values and brand image.

The role emphasizes accurate documentation, product knowledge, and a positive, proactive approach to customer satisfaction in a fast-paced environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service orientation and a passion for helping others.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using computer systems and CRM tools.
• Previous experience in a customer service role is preferred.

Responsibilities

• Answer inbound customer calls and provide accurate and timely assistance.
• Resolve customer queries and complaints, ensuring a high level of satisfaction.
• Maintain a thorough understanding of our products and services to offer effective solutions.
• Document and update customer records accurately, ensuring data integrity.
• Collaborate with other teams to ensure a seamless customer experience.
• Provide regular feedback and insights to the management team on customer trends and issues.
• Uphold the company's values and maintain a positive brand image.
• Ensure compliance with company policies and procedures.
• Maintain a professional and courteous demeanor at all times.

Skills

Communication skills

Customer service

Multitasking

CRM tools

Problem solving

Tools

CRM Tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CCE, you will be the front-line representative for our company, interacting directly with customers and providing them with the necessary assistance and information. Your role is crucial in maintaining and enhancing our reputation for excellent customer service. You will be responsible for handling inbound calls, emails, and other forms of customer inquiries, ensuring a prompt and professional response.

Responsibilities

• Answer inbound customer calls and provide accurate and timely assistance.
• Resolve customer queries and complaints, ensuring a high level of satisfaction.
• Maintain a thorough understanding of our products and services to offer effective solutions.
• Document and update customer records accurately, ensuring data integrity.
• Collaborate with other teams to ensure a seamless customer experience.
• Provide regular feedback and insights to the management team on customer trends and issues.
• Uphold the company's values and maintain a positive brand image.
• Ensure compliance with company policies and procedures.
• Maintain a professional and courteous demeanor at all times.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service orientation and a passion for helping others.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using computer systems and customer relationship management tools.
• Previous experience in a customer service role is preferred.
• A positive and enthusiastic attitude, with a focus on delivering exceptional service.
• Good problem-solving skills and the ability to think critically.
• Willingness to learn and adapt to new processes and technologies.
• Strong attention to detail and the ability to maintain accurate records.

Job Info

• Job Identification 267644
• Job Category Customer Support/Operations | BPM