CCE

Digitide; Indore District; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide seeks a Customer Care Executive to be the front-line representative handling inbound inquiries and delivering timely, accurate solutions. You will contribute to strong customer relationships and satisfaction as part of a dynamic team.

You will maintain data records, stay updated on product policies, and collaborate with cross-functional teams to resolve issues and drive improvements. Fluency in English is required.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 1–2 years of experience in customer service, preferably in a call center.
• Excellent verbal and written communication; ability to connect with customers.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency with computer systems and CRM tools.
• Ability to work in a fast-paced environment and prioritize tasks.
• Positive and professional attitude with a willingness to learn.
• Fluency in English is mandatory; additional languages are a plus.

Responsibilities

• Answer inbound calls and provide excellent customer service.
• Resolve customer queries and complaints with effective solutions.
• Maintain accurate records of customer interactions and ensure data privacy.
• Collaborate with cross-functional teams to address complex issues.
• Stay updated with product knowledge and company policies.
• Provide regular feedback and insights to management.

Skills

Communication

Problem solving

Customer focus

English fluency

Education

High school diploma or equivalent

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CCE, you will be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate solutions. Your role is crucial in maintaining strong customer relationships and driving satisfaction. You will be part of a dynamic team, working collaboratively to achieve our customer service goals.

Responsibilities

• Answer inbound calls and provide excellent customer service, ensuring a positive and efficient experience.
• Resolve customer queries and complaints, offering effective solutions and maintaining a high level of satisfaction.
• Maintain accurate records of customer interactions and ensure data privacy and security.
• Collaborate with cross-functional teams to address complex issues and provide holistic support.
• Stay updated with product knowledge and company policies to offer accurate information to customers.
• Identify and elevate potential issues or trends, contributing to continuous process improvement.
• Ensure compliance with company standards and regulations, maintaining a professional and ethical approach.
• Provide regular feedback and insights to the management team, contributing to strategic decision-making.
• Actively participate in team meetings and training sessions to enhance skills and knowledge.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• Minimum 1-2 years of experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with the ability to connect with customers.
• Strong problem-solving abilities and a customer-centric approach to handling inquiries.
• Proficiency in using computer systems and customer relationship management (CRM) tools.
• Ability to work in a fast-paced environment, manage multiple tasks, and prioritize effectively.
• A positive and professional attitude, with a focus on delivering exceptional customer experiences.
• Willingness to learn and adapt to new processes and technologies.
• Fluency in English is mandatory, with proficiency in additional languages being an advantage.

Job Info

• Job Identification 268894
• Job Category Customer Support/Operations | BPM