CCE

Digitide Solutions Limited; Hyderabad; On-site; INR 250,000 - 425,000; Full time

Job summary

Digitide Solutions Limited seeks a Customer Care Executive to be the first point of contact for customers, handling inquiries, resolving issues, and guiding them to solutions that drive business growth.

You will maintain accurate records, stay updated on product knowledge, and collaborate with multiple teams to ensure a seamless customer experience while adhering to company standards and policies.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• 1-2 years of customer service experience, preferably in a back-office environment.
• Excellent communication skills across verbal and written channels.
• Strong problem-solving and critical thinking abilities to handle inquiries effectively.
• Proficiency in using CRM systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• Customer-centric approach and passion for delivering exceptional service.
• Basic knowledge of MS Office and other common office tools.
• Willingness to undergo training and development opportunities to enhance skills.

Responsibilities

• Answer customer inquiries promptly via phone, email, and live chat.
• Resolve customer complaints and provide effective solutions to ensure satisfaction.
• Maintain accurate records of customer interactions and feedback for future reference.
• Stay updated with product knowledge and company policies to provide accurate information.
• Collaborate with other teams to ensure a smooth and efficient customer service process.
• Identify and escalate potential customer service issues to the appropriate team leads.
• Provide regular feedback to management on customer trends and preferences.
• Ensure compliance with company standards and guidelines in all customer interactions.
• Maintain a positive and helpful attitude, even in challenging situations.

Skills

Excellent communication

CRM proficiency

Customer service

Problem solving

Independent work

Multitasking

MS Office

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CCE, you will be the first point of contact for our customers, providing support and guidance. Your role is crucial in maintaining positive customer relationships and driving business growth. You will be responsible for handling inquiries, resolving issues, and offering solutions to ensure a seamless customer experience.

Responsibilities

• Answer customer inquiries promptly and professionally via phone, email, and live chat.
• Resolve customer complaints and provide effective solutions to ensure satisfaction.
• Maintain accurate records of customer interactions and feedback for future reference.
• Stay updated with product knowledge and company policies to provide accurate information.
• Collaborate with other teams to ensure a smooth and efficient customer service process.
• Identify and escalation potential customer service issues to the appropriate team leads.
• Provide regular feedback to the management team on customer trends and preferences.
• Ensure compliance with company standards and guidelines in all customer interactions.
• Maintain a positive and helpful attitude, even in challenging situations.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• 1-2 years of experience in a customer service role, preferably in a back-office environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• Strong problem-solving and critical thinking abilities to handle customer inquiries effectively.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• A customer-centric approach and a passion for delivering exceptional service.
• Basic knowledge of MS Office and other common office tools.
• Willingness to undergo training and development opportunities to enhance skills.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257618
• Job Category Customer Support/Operations | BPM