CCE

Digitide; Mumbai; On-site; INR 280,000 - 420,000; Full time

Job summary

Digitide is seeking a Customer Care Executive to be the front-line representative, handling inbound calls, emails, and inquiries while providing prompt, accurate information and maintaining high customer satisfaction. The role requires documenting records, collaborating with teams, and upholding product knowledge and policy standards.

The position supports a customer-centric approach with flexibility for shifts, including weekends, to meet business needs.

Qualifications

• High school diploma or equivalent; certifications in customer service preferred.
• 1-2 years of experience in a customer service or call center environment.
• Excellent communication skills, both verbal and written, with active listening.
• Strong problem-solving and critical thinking abilities.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in using computers and CRM systems.
• Flexibility to work in shifts, including weekends and holidays.
• Strong work ethic and a customer-centric approach.
• Willingness to learn and adapt to new processes and technologies.

Responsibilities

• Handle inbound customer inquiries via phone, email, and other communication channels.
• Provide accurate and timely information to customers, ensuring a thorough understanding of their needs.
• Resolve customer issues and complaints in a professional and friendly manner.
• Maintain a high level of customer satisfaction by delivering exceptional service and support.
• Document and update customer records accurately, ensuring data integrity.
• Collaborate with other teams to ensure a seamless customer experience and efficient issue resolution.
• Stay updated with product knowledge and company policies to provide accurate information.
• Identify and escalation complex issues to the appropriate team for further assistance.
• Maintain a positive and professional attitude while interacting with customers.
• Contribute to a positive and productive work environment within the team.

Skills

Customer service

Communication skills

Problem solving

CRM systems

Independent work

Shift flexibility

Education

High school diploma or equivalent

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CCE, you will be the front-line representative for our company, interacting with customers and providing them with the necessary assistance and support. Your role will involve handling inbound calls, emails, and other forms of customer inquiries, ensuring a prompt and efficient response. You will be responsible for resolving customer issues, providing accurate information, and maintaining a high level of customer satisfaction.

Responsibilities

• Handle inbound customer inquiries via phone, email, and other communication channels.
• Provide accurate and timely information to customers, ensuring a thorough understanding of their needs.
• Resolve customer issues and complaints in a professional and friendly manner.
• Maintain a high level of customer satisfaction by delivering exceptional service and support.
• Document and update customer records accurately, ensuring data integrity.
• Collaborate with other teams to ensure a seamless customer experience and efficient issue resolution.
• Stay updated with product knowledge and company policies to provide accurate information.
• Identify and escalation complex issues to the appropriate team for further assistance.
• Maintain a positive and professional attitude while interacting with customers.
• Contribute to a positive and productive work environment within the team.

Qualifications

• High school diploma or equivalent; relevant certifications in customer service are preferred.
• 1-2 years of experience in a customer service or call center environment.
• Excellent communication skills, both verbal and written, with the ability to listen actively.
• Strong problem-solving and critical thinking abilities.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in using computers and customer relationship management (CRM) systems.
• Flexibility to work in shifts, including weekends and holidays, as per business needs.
• Strong work ethic and a customer-centric approach.
• Willingness to learn and adapt to new processes and technologies.
• A positive attitude and a passion for delivering exceptional customer service.

Job Info

• Job Identification 268146
• Job Category Customer Support/Operations | BPM