CCE

Digitide Solutions Limited; Ballari District; On-site; INR 240,000 - 360,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Care Executive (CCE) in Ballari district, Karnataka. The role involves handling customer inquiries, resolving issues, and providing accurate product/service information to ensure satisfaction and loyalty.

The candidate should have 1–2 years of call center experience and excellent English communication. The position requires on-site work in Ballari with willingness to work in shifts, including weekends.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 1–2 years experience in customer service, preferably call center.
• Excellent verbal and written English communication.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced, dynamic environment.
• Proficient with Microsoft Office and CRM systems.
• Customer-oriented mindset with a service focus.
• Willingness to learn new processes and technologies.
• Strong work ethic with a professional attitude.
• Ability to work in shifts, including weekends as needed.

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues with effective solutions.
• Maintain high customer satisfaction through clear communication.
• Document and update customer records in the CRM system.
• Collaborate with teams to ensure a seamless customer experience.
• Stay updated with product knowledge and company updates.
• Handle escalations and ensure timely resolution.
• Maintain a positive, helpful attitude during interactions.

Skills

Verbal communication

Written communication

CRM software

Microsoft Office

Problem solving

Customer focus

Shift work

Education

High school diploma or equivalent

College degree preferred

Tools

CRM systems

Microsoft Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CCE, you will be the first point of contact for our customers, providing timely and accurate assistance. Your primary goal is to ensure customer satisfaction and build strong relationships. You will handle inquiries, resolve issues, and provide product/service information. Your role is crucial in maintaining a positive brand image and driving customer loyalty.

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, offering effective solutions.
• Maintain a high level of customer satisfaction through excellent communication skills.
• Document and update customer records and interactions in the CRM system.
• Collaborate with other teams to ensure a seamless customer experience.
• Stay updated with product knowledge and company updates to provide accurate information.
• Handle customer escalations and ensure timely resolution.
• Maintain a positive and helpful attitude throughout customer interactions.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1-2 years of experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in using Microsoft Office and CRM systems.
• Customer-oriented approach with a focus on delivering exceptional service.
• Willingness to learn and adapt to new processes and technologies.
• Strong work ethic and a positive, professional attitude.
• Ability to work in shifts, including weekends, as per business needs.

Job Info

• Job Identification 267130
• Job Category Customer Support/Operations | BPM