CCE

Digitide; Kolkata District; On-site; INR 240,000 - 320,000; Full time

Job summary

Digitide is seeking a Customer Care Executive (CCE) to be the front-line representative, handling inquiries, resolving issues, and guiding customers to ensure a seamless experience. You will help build strong relationships and uphold our commitment to excellence across customer touchpoints.

The role requires at least 1 year in customer service, strong communication, and the ability to work in a fast-paced environment with a willingness to work shifts, including weekends and holidays.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum 1 year in a customer service role, preferably in a call center.
• Excellent verbal and written communication with diverse customers.
• Strong problem-solving and critical thinking abilities to handle inquiries.
• Proficient in using computer systems and CRM software.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work in shifts, including weekends and holidays.
• Excellent customer service orientation and a passion for delivering exceptional support.
• Willingness to continuously learn and adapt to new processes and technologies.

Responsibilities

• Respond to customer inquiries and provide accurate information and solutions.
• Handle customer complaints and escalate issues as needed, ensuring timely resolution.
• Maintain a positive and professional attitude while interacting with customers.
• Ensure customer data privacy and security, adhering to company policies and regulations.
• Collaborate with other teams to provide a holistic and efficient customer experience.
• Stay updated with product knowledge and company policies to offer accurate guidance.
• Document customer interactions and maintain accurate records for reference.
• Identify and report any potential customer service issues or trends.
• Assist in developing and implementing customer service best practices and strategies.

Skills

Communication skills

Problem solving

CRM software

Multi-tasking

Adaptability

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CCE, you will be the front-line representative for our company, interacting with customers and providing them with the necessary assistance and information. Your role will involve handling customer inquiries, resolving issues, and offering guidance to ensure a seamless experience. You will be a key contributor to our team's success, fostering strong relationships with customers and upholding our commitment to excellence.

Responsibilities

• Respond to customer inquiries and provide accurate information and solutions.
• Handle customer complaints and escalates issues as needed, ensuring timely resolution.
• Maintain a positive and professional attitude while interacting with customers.
• Ensure customer data privacy and security, adhering to company policies and regulations.
• Collaborate with other teams to provide a holistic and efficient customer experience.
• Stay updated with product knowledge and company policies to offer accurate guidance.
• Document customer interactions and maintain accurate records for reference.
• Identify and report any potential customer service issues or trends.
• Assist in developing and implementing customer service best practices and strategies.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• Minimum 1 year of experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customers.
• Strong problem-solving and critical thinking abilities to handle customer inquiries and issues.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to work in shifts, including weekends and holidays, as per business needs.
• Excellent customer service orientation and a passion for delivering exceptional support.
• Willingness to continuously learn and adapt to new processes and technologies.

Job Info

• Job Identification 268482
• Job Category Customer Support/Operations | BPM