CCE

Digitide; Bengaluru; Hybrid; INR 300,000 - 540,000; Full time

Job summary

Digitide in Bengaluru is seeking a Customer Care Executive (CCE) to be the front-line representative, delivering timely, friendly assistance to customers and upholding our service standards.

You will resolve inquiries, understand our products, and collaborate with teams to ensure a seamless customer journey, while maintaining accurate records and seeking opportunities to upsell where appropriate.

Qualifications

• High school diploma or equivalent.
• Prior customer service or call center experience preferred.
• Fluent English with strong written and verbal skills.

Responsibilities

• Handle inbound customer inquiries with timely, accurate, and friendly assistance.
• Resolve customer issues and complaints, ensuring a satisfactory resolution.
• Maintain a thorough understanding of our products and services to offer informed recommendations.
• Up-sell and cross-sell additional services or products to existing customers, increasing customer lifetime value.
• Document and update customer records, ensuring accurate and up-to-date information.
• Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.

Skills

Communication skills

Customer service

English fluency

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CCE, you will be the front-line representative for our company, interacting with customers and providing them with the necessary assistance and information. Your role is crucial in maintaining and enhancing our reputation for excellent customer service. You will be a key part of our dynamic team, working collaboratively to achieve our goals and deliver an outstanding customer experience.

Responsibilities

• Handle inbound customer inquiries and provide timely, accurate, and friendly assistance.
• Resolve customer issues and complaints, ensuring a satisfactory resolution.
• Maintain a thorough understanding of our products and services to offer informed recommendations.
• Up-sell and cross-sell additional services or products to existing customers, increasing customer lifetime value.
• Document and update customer records, ensuring accurate and up-to-date information.
• Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
• Provide regular feedback and suggestions to improve our customer service processes and strategies.
• Maintain a positive and professional attitude, representing our company's brand and values.
• Adhere to company policies and procedures, ensuring compliance with relevant regulations.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer service or call center role is preferred.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computers and relevant software, including CRM systems.
• A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
• Willingness to learn and adapt to new processes and technologies.
• Excellent time management and organizational skills.
• Fluency in English is mandatory, and proficiency in additional languages is an advantage.

Job Info

• Job Identification 269079
• Job Category Customer Support/Operations | BPM