CCE

Digitide Solutions Limited; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Digitide is seeking a Customer Care Executive to be the frontline of our service delivery in India. You will handle inbound inquiries, resolve issues, and maintain precise records to ensure privacy and compliance.

Your role will fortify customer trust and contribute to a superior experience across our global operations. You will collaborate with cross-functional teams, stay updated on products and policies, and adapt to shifting schedules including weekends.

Qualifications

• High school diploma or equivalent; relevant certifications in customer service are preferred.
• 1-2 years of experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly.
• Strong active listening skills and a customer-centric approach.
• Proficiency in using computers and customer relationship management (CRM) systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent problem-solving skills and a proactive approach to finding solutions.
• Flexibility to work in shifts, including weekends and holidays, as per business needs.
• Strong work ethic, a positive attitude, and a commitment to continuous learning and improvement.

Responsibilities

• Answer inbound calls and provide prompt and courteous assistance to customers.
• Address customer inquiries, troubleshoot issues, and offer effective solutions.
• Maintain accurate records of customer interactions and ensure data privacy.
• Escalate complex or sensitive issues to the appropriate team members or supervisors.
• Collaborate with cross-functional teams to resolve customer concerns efficiently.
• Stay updated with product knowledge and company policies to provide accurate information.
• Ensure compliance with quality standards and adhere to customer service best practices.
• Actively listen to customer feedback and suggest improvements to enhance the customer journey.
• Maintain a positive and professional attitude, representing the company's brand and values.

Skills

Communication skills

Active listening

Problem-solving

Customer-centric

Multitasking

Data privacy

Education

High school diploma

Certifications in customer service

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CCE, you will be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate assistance. Your role is crucial in maintaining strong customer relationships and ensuring a high level of satisfaction. You will be a key contributor to our team's success, working collaboratively to deliver an exceptional customer experience.

Responsibilities

• Answer inbound calls and provide prompt and courteous assistance to customers.
• Address customer inquiries, troubleshoot issues, and offer effective solutions.
• Maintain accurate records of customer interactions and ensure data privacy.
• Escalate complex or sensitive issues to the appropriate team members or supervisors.
• Collaborate with cross-functional teams to resolve customer concerns efficiently.
• Stay updated with product knowledge and company policies to provide accurate information.
• Ensure compliance with quality standards and adhere to customer service best practices.
• Actively listen to customer feedback and suggest improvements to enhance the customer journey.
• Maintain a positive and professional attitude, representing the company's brand and values.

Qualifications

• High school diploma or equivalent; relevant certifications in customer service are preferred.
• 1-2 years of experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly.
• Strong active listening skills and a customer-centric approach.
• Proficiency in using computers and customer relationship management (CRM) systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent problem-solving skills and a proactive approach to finding solutions.
• Flexibility to work in shifts, including weekends and holidays, as per business needs.
• Strong work ethic, a positive attitude, and a commitment to continuous learning and improvement.

Job Info

• Job Identification 267175
• Job Category Customer Support/Operations | BPM