CCE

Digitide Solutions Limited; Kolkata District; On-site; INR 200,000 - 320,000; Full time

Job summary

Digitide Solutions Limited in India is seeking a Customer Care Executive to deliver outstanding customer experiences. You will handle inquiries via phone, email, and live chat, provide accurate product information, and resolve issues to ensure satisfaction.

The role requires 1–2 years in customer service, good communication, and the ability to manage multiple tasks in shifts including weekends. You will document interactions in CRM and collaborate with teams to optimize the customer journey.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred
• 1–2 years of experience in customer service or call center
• Excellent verbal and written communication skills
• Proficiency with computer systems and CRM software
• Ability to work independently and manage multiple tasks
• Willingness to work in shifts, including weekends/holidays
• Positive, empathetic attitude with a focus on service quality
• Willingness to learn and adapt to new technologies

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate and up-to-date product/service information to customers.
• Efficiently resolve customer complaints and issues, offering suitable solutions.
• Maintain a positive and friendly attitude, building strong relationships.
• Document and update customer records accurately in CRM for future reference.
• Identify and escalate complex or sensitive issues to the appropriate team.
• Collaborate with other departments to ensure a seamless customer journey and brand experience.
• Stay updated with company policies, procedures, and product knowledge to provide accurate guidance

Skills

Customer service

Communication

Problem solving

CRM

Multitasking

Shift flexibility

Empathy

Education

Diploma or degree preferred

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will play a vital role in delivering an outstanding customer experience. Your primary responsibility will be to handle customer inquiries, provide timely and accurate information, and resolve any issues or complaints effectively. You will be the voice of our company, representing our brand and values in every customer interaction.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate and up-to-date product/service information to customers, ensuring their needs are met.
• Efficiently resolve customer complaints and issues, offering suitable solutions and ensuring customer satisfaction.
• Maintain a positive and friendly attitude throughout customer interactions, building strong relationships.
• Document and update customer records accurately, ensuring a comprehensive database for future reference.
• Identify and identify complex or sensitive customer issues to the appropriate team for further assistance.
• Collaborate with other departments to ensure a seamless customer journey and a consistent brand experience.
• Stay updated with company policies, procedures, and product knowledge to provide accurate guidance.
• Actively contribute to team goals and maintain a positive work environment, fostering a culture of collaboration.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a relevant field.
• Minimum 1-2 years of experience in a customer service or call center environment, preferably in a similar industry.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong problem-solving and critical thinking abilities, with a customer-centric approach to issue resolution.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
• Flexibility to work in shifts, including weekends and holidays, to meet customer service demands.
• A positive and empathetic attitude, with a passion for delivering exceptional customer service.
• Willingness to continuously learn and adapt to new technologies and customer service trends.

Job Info

• Job Identification 266275
• Job Category Customer Support/Operations | BPM