CCE

Digitide; Hyderabad; On-site; INR 250,000 - 360,000; Full time

Job summary

Digitide in Hyderabad, India is seeking a Customer Care Executive to be the front-line ambassador, handling inquiries and delivering timely solutions while maintaining strong customer relationships. You will resolve queries, update records, and collaborate with internal teams to meet service goals.

Ideal candidates have 1–2 years in customer service, excellent communication, and a customer-first mindset with basic CRM knowledge.

Qualifications

• High school diploma or equivalent; relevant certifications are an asset.
• 1-2 years of experience in a customer service role, preferably in a call center.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong problem-solving and critical thinking abilities.
• Proficiency in using computer systems and CRM tools.
• Ability to work in a fast-paced, high-volume call center setting.
• Customer-oriented approach with a focus on delivering exceptional service.
• Willingness to learn and adapt to new processes and technologies.
• Excellent time management and organizational skills.
• A positive and enthusiastic attitude towards customer service.

Responsibilities

• Answer incoming customer calls and provide prompt and courteous assistance.
• Resolve customer queries and complaints, offering effective solutions.
• Maintain accurate records of customer interactions and ensure data privacy.
• Provide product and service information to customers, ensuring a thorough understanding.
• Collaborate with internal teams to address complex customer issues.
• Follow company protocols and guidelines for customer service excellence.
• Maintain a positive and professional attitude at all times.
• Stay updated with product knowledge and industry trends.
• Provide feedback and suggestions to improve customer service processes.
• Ensure a high level of customer satisfaction and build long-lasting relationships.

Skills

Communication skills

Problem-solving

CRM tools

Time management

Customer-oriented

Education

High school diploma or equivalent

Certifications are an asset

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CCE, you will be the front-line representative for our company, handling a variety of customer inquiries and providing timely and accurate solutions. Your role is crucial in maintaining strong customer relationships and driving customer satisfaction. You will be part of a dynamic and collaborative team, working together to achieve our customer service goals.

Responsibilities

• Answer incoming customer calls and provide prompt and courteous assistance.
• Resolve customer queries and complaints, offering effective solutions.
• Maintain accurate records of customer interactions and ensure data privacy.
• Provide product and service information to customers, ensuring a thorough understanding.
• Collaborate with internal teams to address complex customer issues.
• Follow company protocols and guidelines for customer service excellence.
• Maintain a positive and professional attitude at all times.
• Stay updated with product knowledge and industry trends.
• Provide feedback and suggestions to improve customer service processes.
• Ensure a high level of customer satisfaction and build long-lasting relationships.

Qualifications

• High school diploma or equivalent; relevant certifications are an asset.
• 1-2 years of experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong problem-solving and critical thinking abilities.
• Proficiency in using computer systems and customer relationship management (CRM) tools.
• Ability to work in a fast-paced, high-volume call center setting.
• Customer-oriented approach with a focus on delivering exceptional service.
• Willingness to learn and adapt to new processes and technologies.
• Excellent time management and organizational skills.
• A positive and enthusiastic attitude towards customer service.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 268091
• Job Category Customer Support/Operations | BPM