CCC-Pune

Godrej Enterprises Group; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

Godrej Construction in Pune seeks a Customer Care Centre Operator to manage CCC operations at Pune RMC, understand customer requirements on calls and record orders. You will coordinate with Sales and Operations, monitor order status, and ensure timely deliveries while maintaining CRM records.

The role involves post-pour customer feedback, key customer management, and adherence to pre- and post-CRM processes within the organization.

Qualifications

• Essential: Graduate in any discipline.
• Preferred: strong communication and English proficiency.

Responsibilities

• Manage CCC operations at Pune RMC and handle customer orders.
• Ensure timely delivery and update customers on order status.
• Capture customer feedback after pours and maintain CRM records.
• Manage key customers and escalate grievances to the right teams.
• Coordinate pre- and post-CRM checks and monitor order availability.
• Drive organizational initiatives and ensure compliance with internal processes.

Skills

Presentation Skills

Communication skills

English (written)

Analytical ability

Education

Graduate degree

Job description

About the Business & Position Overview

Godrej ConstructionsGodrej Construction’s mission is to create a world where nature and progress can co-exist harmoniously. From producing greener construction materials to solving the pressing issue of construction waste, Godrej Construction is present in every stage of the real estate development life cycle.The services offered by Godrej Construction include manufacturing sustainable construction materials, providing environmental engineering solutions, and helping deliver holistic spaces to customers through our construction and civil engineering services, as well as horticulture and landscape management. The lean manufacturing culture encourages the elimination of waste, creates better value, and ensures faster delivery.The business also leases out and maintains commercial properties, catering to clients of different sizes and needs across industries. Its engineering expertise enables it to build and fit-out office spaces according to client specifications.Godrej Construction also has a ready-mix concrete plant and a well-equipped central concrete laboratory to ensure consistency and quality. Focused on the environment, all Godrej Construction projects bear the Indian Green Building Council (IGBC) certification. Godrej Construction is the only corporate in India with a globally certified Environment Management System.

Job Profile

Key Responsibilities

• 1.Managing Customer Care Centre Operations at Pune RMC.
• 2. Managing timely delivery of orders.
• 3. Post Pour Customer Feedback
• 4. Key Customer Management
• 5. Pre and Post CRM
• 6. Organizational Imperatives

Job Description

• 1.Managing Customer Care Centre Operations at Pune RMC. - Understand Customer Requirement on phone calls, Record the Orders, Update the customer about the status of Ongoing Orders- Understand all the operations related to RMC Web Portal System- Take the status of Raw Material, Transit Mixer, and Plant availability.- Managing the Team of CCC Operators
• 2. Managing timely delivery of orders. - Daily Order Planning orders along with Sales and Operations Team- Ensure Effective Order Scheduling Through RMC Web Portal- Understand use of Map my India Portal and should be able to create geofencing of new site on the portal.- Should know how to make the mark the latlong in RMC Portal and ensure that customer can see the GPS Tracking of vehicles on the Mobile App.
• 3. Post Pour Customer Feedback - Know all the features of Go Tuff App and know how to register the customer on the portal.
• 4. Key Customer Management -Record Customer grievances. Forward them to concern team. Connect the customer to the required team if required- Know the priority of the customers.- Keeping rapport with customers and follow up for daily requirements.
• 5. Pre and Post CRM- Should be able to check in the LN whether the customer is blocked or Live, New Sales Orders, Line availability is Sales Order.- For all rejections follow the Process of Reporting
• 6. Organizational Imperatives- Driving organization wide initiatives like Business Excellence, IMS, GRACE.- Understanding and ensuring compliance with all statutory requirements and internal processes.

Qualification Details

Essential Qualification :

Graduate in any discipline

Preferred Qualification :

Experience Details

Essential Experience :

3 years of work experience

Preferred Experience :

Special Skills

Essential : 1. Presentation Skills

Preferred : 1. Communication skills 2. English written and oral communication skills 3. Analytical ability