Sr. Executive/ Assistant Manager

Godrej Enterprises Group; Khordha; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Godrej Security Solutions in India seeks a skilled service operations lead responsible for driving service revenue, ensuring on-time delivery across branches, and managing ASP networks for bank, government, and institutional clients.

You will oversee project execution, inventory control, safety compliance, and team development while contributing to Kaizens and business excellence initiatives.

Qualifications

• Essential: Engineering degree or diploma.
• Experience in service revenue growth and project service delivery is preferred.
• Strong emphasis on safety compliance and site management.

Responsibilities

• Drive service revenue and profitability across LOBs and networks of ASPs/contractors.
• Ensure timely and quality project implementation across multi-location orders.
• Develop and manage ASP networks; audit and review ASP performance.
• Manage working capital by optimizing spares stock and inventory control.
• Develop teams and foster a culture of Kaizens and business excellence.
• Ensure compliance with safety and working environment rules.

Skills

Result orientation

Stakeholder relationships

People development

Communication

Process orientation

Future readiness

Education

Degree / Diploma in Engineering

Mechanical Engg / Electronics Engg / Mechatronics

Job description

About the Business & Position Overview

Godrej Security Solutions, since 1902 has been the nation’s first choice when it comes to integrated security solutions for families and institutions.The business manufactures vaults, lockers, and secure room doors for most of the leading public sector and private banks in India and also makes security products for marine and defense sectors. Godrej Security Solutions have provided surveillance installations in over 45 countries, including the Middle East, Southeast Asia, Far East Asia, East Africa, USA, Europe and the SAARC countries.Godrej Security Solutions is a full-service security solutions organization, offering a comprehensive suite for residential, industrial, and business premises - providing cutting edge, holistic, integrated surveillance solutions that safeguard not only millions of homes and offices, but also protect prestigious institutions like the Reserve Bank of India, the Taj Mahal and organizations of national importance.

Key Responsibilities

• Service Revenue & Profitability
• Prompt Service Delivery to customers
• ASP Development & Management, Project service and execution
• Working capital management
• Team Development
• Organizational Imperatives

Job Description

The incumbent would be responsible for the following: 1. Service Revenue & Profitability1. Ensuring achievement of service delivery objectives, FRT, FVT CCT for all LOBs, SDC, NDC, 2DC and other service calls delivery parameters, process and systems adherence.2. Driving Service Revenue for PSP, CH, B2C and Projects LOBs through AMCs, Labour and other opportunities 2. Prompt Service Delivery to customers 1. Managing customer service expectations & monitoring SLAs as per commitment to customers and ensuring the same is delivered to a wide spectrum of customers from Banking, Institutions, Government Departments, and Retail customers, through a network of ASPs and Contractors. 2. Ensuring timely and quality project implementation/large multi-location order execution with proper documentation.3. ASP Development & Management, Project service and execution1. Ensuring Coverage & Service Request Management of Branch territory through setting up and managing the ASP network 2. Auditing & Reviewing of ASPs 3. Planning and Execution of Projects including site surveys, planning of projects, contractor management, Commissioning, customer training4.Supporting contractors/Technicians technically to resolve the problems5. Understanding & adherence to all safety compliance at site6. Identification & recruitment of Technicians complying with all statutes and compliances4.Working Capital Management 1. Optimizing Spares stock at Branch, Minimizing Category Stock and Distributor damaged stock 2. Sharing structured Product Quality Feedback 3. Carrying out service audits for compliance of procedures and practices4. Ensuring inventory management of spares and category stock management.5. Team Development 1. Inculcating performance and leadership culture within the team2. Mapping the needs of the team, training and developing them on the same. 6. Organizational Imperatives1. Actively participating and originating Kaizens2. Actively involving in Business Excellence initiatives 3.Adhere to Compliance and Safe Working Environment

Qualification Details

Essential Qualification :

Degree / Diploma in Engineering

Preferred Qualification :

Mechanical Engg / Electronics Engg / Mechatronics

Experience Details

Essential Experience :

Min 2 years (for BE) / Min 4 years (for Diploma)

Preferred Experience :

Min 2 years (for BE) / Min 4 years (for Diploma)

Special Skills

Essential : 1. Result orientation 2. Build lasting stakeholder relationships 3. Develop people and teams 4. Communicate and engage 5. Process orientation and adherence 6. Drive future readiness