Cash Operations Executive

CMS Info Systems (CMS); Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

CMS Info Systems is seeking a capable operations support professional in Chennai to manage call routing, CRM updates, and customer communications. You will coordinate with MSPs and banks to schedule custodian milestones and keep open tickets properly tracked.

The role involves notifying field leaders of delays, handling customer concerns, and delivering clear, actionable solutions promptly. Strong written and verbal communication is preferred; prior back-office experience is a plus.

Responsibilities

• Ensuring call assigning to engineers
• Ensuring open calls are scheduled and updated in CRM with proper ETA
• Responsible for email responses to MSPs and Banks in limited me
• Responsible for follow up of the open ckets in CRM
• Coordinaon with MSPs or banks for custodian schedules
• Coordinaon with MSPs or banks for network or switch relates issues
• Coordinaon with logiscs for part ETA
• Nofying field team leaders and state managers about CE delays
• Handling customer concerns and complaints in a mely manner.
• Dealing with customer issues and churning out an easy-to-follow soluon

Job description

Role & responsibilities

Preferred candidate profile

Key Responsibilies:

What are we looking for:

• Ensuring call assigning to engineers
• Ensuring open calls are scheduled and updated in CRM with proper ETA
• Responsible for email responses to MSPs and Banks in limited me
• Responsible for follow up of the open ckets in CRM
• Coordinaon with MSPs or banks for custodian schedules
• Coordinaon with MSPs or banks for network or switch relates issues
• Coordinaon with logiscs for part ETA
• Nofying field team leaders and state managers about CE delays
• Handling customer concerns and complaints in a mely manner.
• Dealing with customer issues and churning out an easy-to-follow soluon

Good to have:

Both Verbal and wrien communicaon BackOffice experience