Operations Executive

Skil Travel; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

Skil Travel in Mumbai is seeking a proactive operations associate to manage backend processes, provide email support to customers, and help keep communications accurate.

You will work in rotational shifts, handle multiple emails, and collaborate with the team to deliver efficient banking operations and excellent service.

Qualifications

• 0-2 years of experience in banking operations or related field.
• Strong understanding of blended process, non-voice process, and email communication.
• Proficiency in handling multiple emails simultaneously while maintaining accuracy.
• Rotational Shift and Week Off

Responsibilities

• Manage backend operations, ensuring seamless execution of processes and procedures.
• Provide email support to customers, responding promptly to queries and resolving issues efficiently.
• Assist in managing emails, prioritizing tasks, and maintaining accurate records.
• Collaborate with team members to achieve operational excellence through effective communication.

Skills

Email support

Banking operations

Multi-email handling

Team collaboration

Job description

Roles and Responsibilities :

• Manage backend operations, ensuring seamless execution of processes and procedures.
• Provide email support to customers, responding promptly to queries and resolving issues efficiently.
• Assist in managing emails, prioritizing tasks, and maintaining accurate records.
• Collaborate with team members to achieve operational excellence through effective communication.

Job Requirements :

• 0-2 years of experience in banking operations or related field.
• Strong understanding of blended process, non-voice process, and email communication/email support/email management.
• Proficiency in handling multiple emails simultaneously while maintaining accuracy and attention to detail.
• Rotational Shift and Week Off