Case Manager

Resumeocean; Indore District; On-site; INR 350,000 - 800,000; Full time

Job summary

Resumeocean in India is seeking a full-time Care Coordinator for their Social Services department. The ideal candidate will have 3 to 10 years of experience in hospital discharge planning and social services, hold a Bachelor's or Master's in Nursing or related fields, and be familiar with clinical workflows. This role involves coordinating comprehensive care plans, conducting patient assessments, and ensuring continuity of care. Competitive salary range is offered based on experience, with a work-from-office requirement.

Qualifications

• Experience in hospital discharge planning, care coordination, or social services is mandatory.
• Certification in Case Management / Patient Navigation / Palliative Care is preferred.
• Familiarity with clinical workflows, insurance processes, and social support systems is essential.

Responsibilities

• Coordinate comprehensive care plans for patients from admission to discharge and post-hospitalization.
• Conduct assessments of patient and family needs.
• Liaise with insurance providers and NGOs to enable patient support.
• Ensure patient advocacy and adherence to hospital policies.

Skills

Clinical workflows

Insurance processes

Social support systems

Patient advocacy

Problem solving

Education

Bachelor's / Master's Degree in Nursing / Social Work (MSW) / Healthcare Administration / Public Health

Job description

Overview

Department: Social Services / Patient Services / Care Coordination

Employment Type: Full-time / On-site

Experience Range: 3 to 10 Years (with experience in hospital discharge planning, care coordination, or social services)

Salary Range (INR): ₹3,50,000 – ₹8,00,000 per annum (depending on experience and hospital category)

Education: Bachelor’s / Master’s Degree in Nursing / Social Work (MSW) / Healthcare Administration / Public Health (Mandatory)

Certification in Case Management / Patient Navigation / Palliative Care (Preferred)

Familiarity with clinical workflows, insurance processes, and social support systems is essential

Responsibilities

• Coordinate comprehensive care plans for patients from admission to discharge and post-hospitalization.
• Conduct assessments of patient and family needs, including social, emotional, financial, and clinical aspects.
• Work with doctors, nurses, social workers, and families to ensure continuity of care.
• Facilitate discharge planning, home care setup, rehabilitation, or transfer to other healthcare facilities.
• Liaise with insurance providers, NGOs, and government agencies to enable patient support.
• Educate patients and caregivers on treatment regimens, follow-up plans, and community services.
• Monitor patient progress, compliance with care plans, and intervene to resolve barriers to care.
• Maintain accurate case records, documentation, and reports for internal and external audits.
• Support transitions of care, especially for high-risk or chronic illness patients.
• Ensure patient advocacy, ethical support, and adherence to hospital policies and regulatory norms.
• Case Planning & Coordination; Clinical Documentation & Care Mapping; Communication with Patients & Families; Knowledge of Government & Social Schemes; Multidisciplinary Team Collaboration; Problem Solving & Decision Making.

Qualifications

• Education: Bachelor’s / Master’s Degree in Nursing / Social Work (MSW) / Healthcare Administration / Public Health (Mandatory).
• Certification in Case Management / Patient Navigation / Palliative Care (Preferred).
• Familiarity with clinical workflows, insurance processes, and social support systems is essential.

Notes

Department: CSR & Social Service

Employment Type: Work from office

Address: M-13, Ground Floor, OLD-DLF Colony, Sec-14, Gurugram, Haryana-122001 INDIA