Patient Care

Axios International; New Delhi; Hybrid; INR 350,000 - 520,000; Full time

Job summary

Axios International in Delhi seeks a Patient Care Coordinator to support and manage Patient Support Programs, ensuring timely and compassionate care across the treatment journey.

The role involves liaising with stakeholders, enrolling patients, coordinating logistics, maintaining records, and traveling to client sites as required. Fluency in English and two local languages is essential.

Qualifications

• Degree or Diploma in medical field or social work (preferred).
• Minimum 2+ years in healthcare, scientific field or NGO.
• Fluency in English and at least two local languages.
• Experience in data monitoring/management is advantageous.
• Experience coordinating and handling logistics/supply chain is advantageous.

Responsibilities

• Assist line manager and program team in managing Patient Support Programs by liaising with stakeholders.
• Maintain accurate patient files and ensure timely submission per standards.
• Ensure timely enrolment of eligible patients per workflow and timelines.
• Educate and coordinate with patients to facilitate a seamless enrollment process.
• Accompany team on visits to healthcare providers, pharmacies, or patient support sites.
• Ensure patients receive medications efficiently and without delay.
• Prepare and maintain regular reports on program performance and QA metrics.
• Maintain and update electronic patient data records and quality assurance data.
• Participate in all required trainings including product training and pharmacovigilance.

Skills

Customer service

Education

Degree or Diploma in medical field

2+ years healthcare/NGO experience

Job description

Position: Patient Care Coordinator - Delhi

The Patient Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.

The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patients experience convenient and compliant. At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.

Duties and Responsibilities

• Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.
• Maintain accurate, complete patient files, prepared for timely submission in line with project standards.
• Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.
• Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.
• Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.
• Ensure patients receive their medications efficiently and without delay.
• Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.
• Maintain and update electronic records related to patient data and quality assurance.
• Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.

Educational Background and Experience

• A Degree or Diploma in any medical background or social work is ideal
• 2+ years of working experience in a healthcare or scientific field or NGO
• Experience in data monitoring and management is an advantage, though not required.
• Experience coordinating and handling logistics/supply chain is an advantage, though not required.
• Experience in customer service management

Fluency in English and 2 local languages is essential for this role

Job Circumstances

• The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.
• Flexibility in ability to travel as well as working hours is essential