Team Lead

HomeBridge to Health; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HomeBridge to Health is seeking a Team Lead for remote patient care coordination based in Chennai, India. You will manage cases end-to-end, liaise with hospitals and consultants, and ensure SLA and quality compliance.

The role requires 4-5 years in healthcare operations or related fields, strong communication, multitasking, and a science background. Proficiency in MS Office and CRM/Case Management tools is essential.

Qualifications

• 4-5 years in Healthcare Operations, Remote Patient Care, Medical Coordination, or Customer Support.
• Strong communication, multitasking & problem-solving skills.
• Must be from science background.
• Proficient in MS Office & CRM/Case Management tools.

Responsibilities

• Coordinate patient cases from start to closure; communicate with patients, hospitals & consultants.
• Maintain accurate case documentation.
• Schedule appointments & coordinate hospital resources.
• Manage escalations and emergency cases.
• Ensure SLA adherence and quality standards.
• Prepare operational reports.

Skills

Patient Coordination

Case Management

CRM

SLA Management

Customer Service

End-to-End Coordination

Consultant Liaison

Pharmacy Coordination

Data Privacy

Ownership

Education

Any Graduation (Healthcare/Nursing/Life Sciences preferred)

Tools

MS Office

CRM/Case Management tools

Job description

Job Title: Team Lead - Remote Patient Care
Location: Chennai, India | Experience: 4-5 years | Education: Any Graduate (Healthcare/Nursing/Life Sciences preferred)

Role Overview

Coordinate remote patient care managing cases end-to-end, liaising with hospitals/consultants, and ensuring SLA & quality compliance.

Responsibilities

• Coordinate patient cases from start to closure; communicate with patients, hospitals & consultants
• Maintain accurate case documentation
• Schedule appointments & coordinate hospital resources
• Manage escalations and emergency cases
• Ensure SLA adherence and quality standards
• Prepare operational reports

Requirements

• 4-5 years in Healthcare Operations, Remote Patient Care, Medical Coordination, or Customer Support
• Strong communication, multitasking & problem-solving skills
• Must be from science background
• Proficient in MS Office & CRM/Case Management tools

Key Skills

Patient Coordination, Case Management, CRM, SLA Management, Customer Service, End-to-End Case Coordination, Consultant/Doctor Liaison, Pharmacy Coordination, Data Privacy & Confidentiality Compliance, Critical Case Identification, Business Continuity Support, Empathy in Patient Handling, Ownership & Accountability.