Case Coordinator

Thanal; Idukki; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Training and development programs

Travel allowance

Employee engagement activities

Job summary

A community support organization in Kerala is looking for a Case Manager to coordinate and manage client cases from intake to closure. This role requires strong organizational and communication skills, as well as proficiency with MS Office and case management tools. Responsibilities include acting as the primary point of contact for clients, maintaining accurate case records, and ensuring compliance with organizational policies. The organization offers training programs, travel allowances, and an engaging work environment.

Qualifications

• Strong organizational, multitasking, and time management skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Proficiency in MS Office and case management/CRM tools.
• Ability to handle confidential information and work both independently and in a team.

Responsibilities

• Coordinate and manage assigned cases from intake to closure.
• Act as the primary point of contact for clients and stakeholders.
• Maintain accurate and up-to-date case records and documentation.
• Schedule appointments, meetings, and follow-ups.
• Monitor case progress and ensure deadlines are met.
• Collaborate with healthcare providers and legal teams.
• Ensure compliance with organizational policies.
• Handle client inquiries and resolve issues promptly.
• Prepare reports and case summaries for management review.

Skills

Strong organizational skills

Multitasking skills

Excellent communication

Interpersonal abilities

Attention to detail

Problem-solving skills

Proficiency in MS Office

Experience with case management tools

Job description

Responsibilities

• Coordinate and manage assigned cases from intake to closure
• Act as the primary point of contact for clients and stakeholders
• Maintain accurate and up-to-date case records and documentation
• Schedule appointments, meetings, and follow-ups
• Monitor case progress and ensure deadlines are met
• Collaborate with healthcare providers, social workers, or legal teams (depending on industry)
• Ensure compliance with organizational policies and regulatory requirements
• Handle client inquiries and resolve issues promptly
• Prepare reports and case summaries for management review

Requirements

• Strong organizational, multitasking, and time management skills
• Excellent communication and interpersonal abilities
• Attention to detail and problem‑solving skills
• Proficiency in MS Office and case management/CRM tools
• Ability to handle confidential information and work both independently and in a team

Benefits

• Training, development programs, and career growth opportunities
• Travel allowance and other role‑based perks
• Employee engagement activities and supportive work environment