Cargo Specialist

Tata Consultancy Services; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Tata Consultancy Services is seeking a professional with in-depth knowledge of end-to-end airline cargo operations and hands-on experience with CHAMP Cargospot and Traxon. The role covers operational modules such as Customer Management, Stock, Booking, and EDI/API integrations.

The candidate will act as Level 1 functional support for cargo operations, resolve escalations, deliver trainings, and ensure SOP/regulatory/SLA compliance within the cargo supply chain.

Qualifications

• End-to-end airline cargo operations knowledge.
• Hands-on CHAMP Cargospot and Traxon experience.
• Familiar with multiple cargo modules and API integrations.

Responsibilities

• Act as Level 1 functional support for cargo operations and CHAMP-related issues.
• Resolve escalations and exceptions during cargo operation process.
• Deliver trainings and development sessions to build operational knowledge.
• Ensure compliance with SOPs, regulatory requirements, and SLAs.

Skills

Cargo operations

Issue resolution

Training delivery

Tools

CHAMP Cargospot

Traxon

API integration

Job description

In depth knowledge of end-to-end Airline Cargo Operation processes. Hands on experience in working of cargo management platform (CHAMP Cargospot &Traxon.) with detailed knowledge of various operational modules viz Customer Management, Stock Management,Reservation & Booking,AWB Capture & Validation,Tariff & Pricing,Capacity & Allotment Management, Export & Import Management,Revenue and Billing, EDI message, API integration.

Act as Level 1 functional support for cargo operations and CHAMP-related issues.Resolve escalations and exceptions during cargo operation process & be the go to person for any operational issues in the cargo supply chain

Delivery trainings and development sessions to build operational knowledge within the team

Ensure compliance with SOPs, regulatory requirements, and service level agreements.