Lead- Cargo commercial and business development

Adani Airport Holdings Ltd; Mumbai; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

Adani Airport Holdings Ltd in Mumbai seeks a Lead - Cargo Commercial & Business Development to drive growth and revenue through strategic initiatives, market expansion, and stakeholder engagement. The role oversees customer service excellence and develops new business opportunities across cargo verticals.

Air Cargo experience is mandatory, with 8 to 15 years in related domains such as Cargo Commercial, Business Development, Logistics or Freight Forwarding.

Qualifications

• Air Cargo experience is mandatory.
• 8 to 15 years experience in related domains.
• Bachelor's Degree in Business Administration, Marketing, Finance or related field.
• Experience in Cargo Commercial, Business Development, Logistics, Freight Forwarding, Airlines, Cargo Terminal Operations or related domains preferred.

Responsibilities

• Strategic expansion: craft and execute strategies to expand business opportunities and enhance service offerings while increasing market share and customer satisfaction.
• Contract management: negotiate contracts with partners and manage customer relationships ensuring alignment with strategic objectives and high service quality.
• Customer relationships: build and maintain strong relationships with key customers, partners and stakeholders to drive long-term loyalty and resolve complex issues promptly.

Skills

Air Cargo

Cargo Commercial

Business Development

Logistics

Freight Forwarding

Airlines

Cargo Terminal Ops

Education

Bachelor's degree in Business Administration/Marketing/Finance

Job description

We're Hiring | Lead - Cargo Commercial & Business Development

Join our growing airport cargo team and play a key role in driving business growth, market expansion, stakeholder engagement, and cargo service development.

Air Cargo experience is mandatory

Experience in Cargo Commercial, Business Development, Logistics, Freight Forwarding, Airlines, Cargo Terminal Operations, or related domains preferred

Qualification: Bachelor's Degree in Business Administration, Marketing, Finance, or related field

Experience- 8 to 15 years

Job Purpose:

Lead - Cargo Commercial & Business Development is responsible for driving growth and revenue through strategic business initiatives while ensuring the highest level of customer service is delivered. This dual role involves identifying and pursuing new business opportunities, fostering relationships with key stakeholders, and overseeing the customer service team to maintain service excellence.

Responsibilities of Role:

1. Tactical Business Development Execution:
   • Craft and execute detailed strategies to expand business opportunities and enhance service offerings, focusing on increasing market share and customer satisfaction.
   • Conduct in-depth market research to identify new business and service opportunities, and evaluate the potential for innovative partnerships and customer service enhancements.
2. Contract Management:
   • Facilitate the negotiation of contracts with partners and manage customer relationships, ensuring alignment with strategic objectives and high service quality standards.
   • Provide expertise in deal structuring, customer service protocols, financial due diligence, and analysis to maximize value and compliance across business and service operations.
3. Customer Relationship Management:
   • Build and maintain strong relationships with key customers, partners, and stakeholders to drive long-term loyalty and business.
   • Resolve complex customer issues and complaints in a timely and effective manner to maintain high levels of customer satisfaction.

Market Analysis and Benchmarking:

• Prepare and present regular reports on business development activities, customer service performance, and market trends to senior management.
• Leverage market intelligence to tailor business development strategies in alignment with HO and create effective marketing initiatives for the cargo vertical.
• Lead teams in business development and customer service towards unified strategic goals, ensuring all activities support the organization's overarching objectives.