AM/ DM - Customer Servie & Operations - Air Freight

Strategic Executive Search; Mumbai, Navi Mumbai; Sur place; INR 1 000 000 - 1 500 000; Plein temps

Résumé du poste

Strategic Executive Search in Mumbai seeks a seasoned logistics pricing and operations professional. You will lead rate procurement, tendering, and margin optimization for air export and import, coordinating with airlines, GSA, and freight partners.

Responsibilities include end-to-end execution, compliance with customs, IATA DGR, and regulatory standards; handling exceptions, tracking shipments, and supporting client accounts. Proficiency with CargoWise or SAP is highly valued.

Qualifications

• Experience with forwarding ERP tools like CargoWise or SAP.
• Strong understanding of airline rate structures and Incoterms.
• Proven negotiation skills with airlines, GSA, and carriers.

Responsabilités

• Pricing & Quotations: negotiate rates, formulate competitive proposals, optimize margins.
• Operations & Execution: manage end-to-end air export/import, documentation, and routing.
• Customer Service & Account Management: act as escalation point for major accounts and track milestones.
• Financial Control & Commercials: oversee billing accuracy and revenue leakage minimization.

Connaissances

Domain knowledge

IATA DGR certification

CargoWise/SAP

Analytical skills

Negotiation skills

Outils

CargoWise

SAP

Description du poste

Key Responsibilities

1. Pricing & Quotation Management

• Rate Procurement: Negotiate block-space agreements (BSAs) and ad-hoc spot rates with major airlines, GSA (General Sales Agents), and charter operators for both export and import lanes.
• Tender & Spot Quotations: Formulate competitive rate proposals for sales teams and direct key accounts, factoring in airline buy-rates, local handling charges (GHA), trucking, and customs brokerage.
• Margin Optimization: Ensure optimal gross profit (GP) margins on every quote without losing out on market competitiveness.

2. Operations & Execution (Import & Export)

• End-to-End Coordination: Oversee movement for both Air Export (booking, routing, airport delivery, airline documentation, Master/House Air Waybills - MHAW/HAWB) and Air Import (flight tracking, airline manifest clearance, breakdown, delivery orders, and transshipment).
• Compliance & Regulatory Standards: Ensure strict adherence to customs regulations, TACT rules, and Dangerous Goods (IATA-DGR) handling guidelines.
• Exception Management: Handle flight delays, offloads, custom holds, or cargo damage proactively, offering immediate alternate routings.

3. Customer Service & Account Management

• Client Escalation Point: Act as the primary escalation contact for major accounts regarding service quality, billing discrepancies, or operational delays.
• Proactive Tracking: Ensure the customer service desk delivers timely shipment status milestones (departure, arrival, delivery updates) to clients.
• Cross-Functional Collaboration: Coordinate seamlessly with co-loaders, overseas agents, ground handlers, and internal sales/finance teams.

4. Financial Control & Commercials

• P&L and Billing Oversight: Review job files to ensure accurate billing, timely debit/credit note issuances, and minimization of revenue leakage.
• Carrier Invoicing & Cost Control: Verify airline purchase invoices against agreed buy-rates to streamline vendor payments.

Key Skills & Competencies

• Domain Knowledge: Comprehensive understanding of global airport hubs, airline routing, unit load devices (ULDs), and Incoterms.
• Certifications: IATA Dangerous Goods Regulations (DGR) and Cargo Introductory Course certifications are heavily preferred.
• Software Proficiency: Experience with forwarding ERP tools like CargoWise, SAP, or specific air operations modules.
• Analytical & Negotiation Skills: Strong pricing acumen to interpret market rate fluctuations, peak-season surcharges, and fuel adjustments (BAF/FAF).