Car Rental -Operations Executive

Ally Car Rental; Gurugram District; On-site; INR 240,000 - 380,000; Full time

Job summary

Ally Car Rental in Gurgaon is seeking a Reservation/Operations Executive for an on-site, full-time role. You will manage day-to-day reservations, coordinate with clients, and optimize fleet utilization to ensure smooth rental experiences.

The role covers handling reservation requests across phone, online, and in person; entering details accurately; providing quotes; coordinating vehicle dispatch and returns; ensuring vehicles are clean and properly documented; and delivering excellent customer

Qualifications

• Experience handling reservations across multiple channels (phone, online, in person).
• Strong communication and problem-solving abilities.
• Ability to coordinate with clients and fleet to optimize utilization.

Responsibilities

• Handle incoming reservation requests via phone, online, and in-person.
• Enter and manage reservation details accurately.
• Provide quotes and information to customers.
• Manage booking changes and cancellations.
• Coordinate vehicle dispatch and returns.
• Ensure vehicles are clean and maintained.
• Manage vehicle availability and allocation.
• Handle paperwork and documentation related to rentals.
• Communicate with clients to confirm bookings and provide updates.
• Address client inquiries and resolve issues.
• Provide excellent customer service.
• Ensure a smooth and positive rental experience for customers.
• Handle customer complaints and feedback effectively.
• Build and maintain customer relationships.

Skills

Reservations management

Customer service

Communication skills

Fleet coordination

Job description

This is a full-time on-site role located in Gurgaon for a Reservation/Operations Executive - Car Rental at Ally Car Rental. The role involves handling day-to-day operations related to car rentals, managing reservations, coordinating with clients, ensuring customer satisfaction, and optimizing fleet utilization.

Responsibilities and Skills:

Reservations Management:

• Handling incoming reservation requests (phone, online, in-person).
• Accurately entering and managing reservation details.
• Providing quotes and information to potential customers.
• Managing booking changes and cancellations.

Day-to-Day Operations:

• Coordinating vehicle dispatch and returns.
• Ensuring vehicles are clean and maintained.
• Managing vehicle availability and allocation.
• Handling paperwork and documentation related to rentals.

Client Coordination:

• Communicating with clients to confirm bookings and provide updates.
• Addressing client inquiries and resolving issues.
• Providing excellent customer service.

Customer Satisfaction:

• Ensuring a smooth and positive rental experience for customers.
• Handling customer complaints and feedback effectively.
• Building and maintaining customer relationships.