Captain(Cafe & Resort)

Labonya Marketing; Khordha; On-site; INR 280,000 - 420,000; Full time

Job summary

Labonya Marketing in Bhubaneswar operates a café and resort, seeking a Captain to oversee daily front-of-house operations on-site. You will supervise service staff, coordinate guest seating and orders, and ensure prompt, courteous service while maintaining standards.

Responsibilities include scheduling staff during peak hours, ensuring cleanliness, handling guest inquiries, training new team members on service standards, and assisting with billing and closing procedures to deliver an exceptional

Qualifications

• Proven ability to supervise and guide service staff, with skills in team coordination and basic shift planning.
• Strong knowledge of café and resort front-of-house operations, including guest seating and service flow.
• Effective communication and interpersonal skills for guest and colleague interactions.
• Attention to cleanliness, hygiene standards, and service area presentation.
• Knowledge of billing and cash handling with accuracy and integrity in transactions.

Responsibilities

• Oversee daily front-of-house operations for the café and resort on-site.
• Supervise service staff and coordinate table and guest assignments.
• Ensure prompt, courteous service and handle guest inquiries or concerns.
• Monitor cleanliness and presentation of service areas; align staff schedules with peak hours.
• Train new team members on service standards and safety guidelines.
• Maintain basic inventory for service-related items and assist with billing and closing procedures.

Skills

Staff supervision

Shift planning

Guest service

Communication

Hygiene standards

POS cash handling

Billing procedures

Hospitality experience

Education

High school diploma

Hospitality training (advantage)

Tools

POS systems

Job description

Company Description

Labonya Marketing operates hospitality ventures including a café and resort, focusing on delivering a welcoming and enjoyable guest experience. The organization values professionalism, reliable service, and a clean, comfortable environment for visitors. Team members are encouraged to collaborate, communicate clearly, and uphold high service standards. Labonya Marketing offers opportunities to grow within the hospitality field and contribute meaningfully to guest satisfaction.

Role Description

The Captain (Café & Resort) is a full-time, on-site role based in Bhubaneswar, responsible for overseeing daily front-of-house operations at the café and resort. The Captain supervises service staff, coordinates table and guest assignments, ensures prompt and courteous service, and handles guest inquiries or concerns. Responsibilities include monitoring cleanliness and presentation of service areas, aligning staff schedules with peak business hours, and supporting smooth coordination between the kitchen and service team. The role also involves training new team members on service standards, maintaining basic inventory for service-related items, and assisting with billing and closing procedures. The Captain is expected to model professional conduct, uphold safety and hygiene guidelines, and contribute to an overall positive guest experience.

Qualifications

• Strong knowledge of café and resort front-of-house operations, including guest seating, order coordination, and service flow.
• Proven ability to supervise and guide service staff, with skills in team coordination and basic shift planning.
• Effective communication and interpersonal skills, with the ability to interact confidently and respectfully with guests and colleagues.
• Attention to detail in maintaining cleanliness, hygiene standards, and the overall presentation of service areas.
• Basic understanding of billing, cash handling, and point-of-sale systems, with accuracy and integrity in financial transactions.
• Ability to manage time well, work under pressure during peak hours, and prioritize tasks to ensure smooth operations.
• Previous experience in hospitality, café, restaurant, or resort settings is preferred.
• Ability to stand and move for extended periods and perform routine physical tasks associated with hospitality service.
• High school diploma or equivalent; additional hospitality or management training is an advantage.
• Commitment to a respectful, inclusive work environment and adherence to company policies and safety protocols.