Captain

The Dressing Room; Pune District; On-site; INR 260,000 - 480,000; Full time

Job summary

The Dressing Room in Pune City is seeking a Captain to oversee daily floor operations, supervise service staff, and ensure consistently high guest experiences. This full-time, on-site position requires coordinating table assignments, greeting guests, and handling special requests with professionalism.

You will train team members, maintain hygiene standards, and collaborate with kitchen and bar teams to ensure smooth service across shifts. Previous supervisory hospitality experience is preferred.

Qualifications

• Hospitality or restaurant supervision experience.
• Excellent communication and guest interaction.
• Strong organizational and time-management abilities.
• Knowledge of food and beverage service standards and hygiene.
• Proven leadership and training abilities.
• Flexible schedule including evenings, weekends, holidays.
• High school diploma; hospitality certification is a plus.
• Comfort with basic POS/order systems and willingness to learn.

Responsibilities

• Oversee daily floor operations and supervise service staff.
• Coordinate table assignments and monitor order flow for timely delivery.
• Greet guests, assist with seating, and handle special requests.
• Train and guide team members; uphold hygiene and safety standards.
• Support management with reporting and feedback; collaborate with kitchen and bar teams.

Skills

Service Orientation

Hospitality Experience

Communication Skills

Organizational Skills

Leadership

Flexible Schedule

POS Knowledge

Guest Interaction

Education

High School Diploma or equivalent

Tools

POS Systems

Job description

Company Description

The Dressing Room is a hospitality-focused establishment that aims to provide guests with a welcoming atmosphere and attentive service. Located in Pune City, the venue offers a curated experience that combines quality food, beverages, and personalized guest interactions. The team at The Dressing Room values professionalism, reliability, and collaboration to maintain high service standards. Prospective team members can expect a supportive work environment that encourages growth, learning, and consistent guest satisfaction. The organization is committed to maintaining an inclusive workplace where all employees are treated with respect and dignity.

Role Description

The Captain at The Dressing Room is responsible for overseeing daily floor operations, ensuring smooth service, and maintaining high standards of guest experience. This full-time, on-site role in Pune City includes supervising service staff, coordinating table assignments, and monitoring order flow to ensure timely and accurate delivery. The Captain will greet guests, assist with seating, handle special requests, and address concerns in a professional manner. Additional responsibilities include training and guiding team members, maintaining hygiene and safety standards, and supporting management with reporting and feedback on operations. The role also involves close collaboration with kitchen and bar teams to ensure coordinated service throughout each shift.

Qualifications

• Strong service orientation with prior experience in hospitality, restaurants, or hotel operations, preferably in a supervisory or team lead role.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and collaborate effectively with team members.
• Solid organizational and time-management abilities to coordinate multiple tables, orders, and staff activities during busy service periods.
• Knowledge of basic food and beverage service standards, guest etiquette, and safety and hygiene practices in a hospitality environment.
• Demonstrated leadership qualities, including the ability to guide, motivate, and train team members while maintaining a calm, solution-focused approach.
• Ability to work flexible schedules, including evenings, weekends, and holidays, as required by the business.
• Minimum high school diploma or equivalent; formal hospitality training or certifications are an advantage.
• Comfort with using basic point-of-sale (POS) or order management systems; willingness to learn new tools and procedures.