Captain

Omnivore; Gurugram District; On-site; INR 254,000 - 304,000; Full time

Benefits offered by this job

Food provided

Health insurance

Leave encashment

Provident Fund

Meals of 2 meal periods

Uniform

Growth opportunities in India's emerg.

Job summary

Manam Chocolate in Gurugram is seeking a passionate Captain to lead front-of-house service at our café, overseeing daily operations and ensuring premium guest experiences.

The ideal candidate has 4–7 years in F&B with 1–2 years in a captain role, excellent communication, and strong leadership. This on-site role includes meals and health insurance, with growth opportunities in India’s emerging premium chocolate industry.

Qualifications

• Degree or Diploma in Hotel Management from a recognized institute.
• 4 to 7 years in F&B service with 1-2 years in a captain role in premium hotels/restaurants/cafés.
• Excellent communication and guest interaction skills.

Responsibilities

• Supervise daily service operations on the floor to ensure high-quality service.
• Greet guests, present menus, and assist in selecting food and beverages per brand standards.
• Train and guide service staff to ensure SOP adherence.
• Coordinate between kitchen and service teams to ensure timely delivery and address delays.
• Handle guest complaints or special requests promptly to ensure satisfaction.
• Maintain inventory of service equipment, menus, linens, and other materials.
• Support the Reporting Manager in staff briefing and on-the-job training.
• Ensure staff are well-groomed, punctual, and aligned with brand ethos.
• Monitor billing processes and ensure accurate POS entries.
• Ensure hygiene and food safety compliance (FSSAI norms).

Skills

Excellent communication

Leadership

POS systems

Service etiquette

Attention to detail

Education

Degree or Diploma in Hotel Management

Job description

Captain

Manam Chocolate

Gurugram, Haryana

Full-time

Job details

Job type

• Full-time

Benefits

Pulled from the full job description

• Food provided


• Health insurance


• Leave encashment


• Provident Fund

Full job description

We are looking for a passionate and experienced Captain to lead front-of-house service operations at our café. The ideal candidate will have a strong background in hospitality, with a proven ability to manage service teams, engage with customers, and deliver premium dining experiences even at high walk in time.

Key Responsibilities

• Supervise daily service operations on the floor to ensure smooth, efficient, and high-quality customer service.


• Greet guests warmly, present menus, and assist them in selecting food and beverages while upholding brand tone and service standards.


• Train and guide service associates, stewards, and support staff to ensure excellent performance and adherence to SOPs.


• Ensure table setups, cleanliness, and place are always maintained to the highest standard.


• Coordinate between kitchen and service teams to ensure timely food delivery and address any service delays or guest concerns.


• Handle guest complaints or special requests promptly and professionally, ensuring guest satisfaction.


• Maintain proper inventory of service equipment, menus, linens, and other service-related materials.


• Support the Reporting Manager in staff briefing, feedback sessions, and on-the-job training.


• Ensure all F&B service staff are well-groomed, punctual, and aligned with Manam's brand ethos.


• Monitor billing processes and ensure accurate POS entries.


• Ensure compliance with hygiene, food safety, and operational standards (FSSAI norms, internal audits, etc.).

Education/ Qualification

• Degree or Diploma in Hotel Management / Hospitality Management from a recognized institute.

Experience

• 4 to 7 years of experience in F&B service, with at least 1-2 years in a supervisory or captain-level role in premium hotels, restaurants or cafés.

Skills

• Excellent communication and guest interaction skills.


• Strong leadership and team management abilities.


• Knowledge of F&B products, menu pairing, and service etiquette.


• Proficient in POS systems and basic billing processes.


• High attention to detail and commitment to service excellence.


• Ability to work under pressure and handle service peaks calmly.

Perks & Benefits

• Competitive salary + Service charges.


• Employee discounts on Manam products.


• Meals of 2 meal periods.


• Uniform


• Growth opportunities in India's emerging premium chocolate industry

Pay: From ₹25,000.00 per month

Benefits:

• Food provided


• Health insurance


• Leave encashment


• Provident Fund

Work Location: In person