Customer Service Associate

Omnivore; Gurugram District; On-site; INR 180,234 - 243,846; Full time

Benefits offered by this job

Food provided

Provident Fund

Flexible schedule

Job summary

Manam Chocolate in Gurugram, Haryana, is seeking a Customer Service Associate to join in-person at our store. The role involves welcoming customers, understanding needs, and recommending products while ensuring a memorable guest experience.

Responsibilities include handling payments, maintaining store presentation, and assisting with inventory. Rotational shifts and a friendly, customer-centric attitude are required for success.

Qualifications

• 0–5 years in Retail, Hospitality, QSR, Café, F&B, or Customer Service.
• Freshers with excellent communication skills may apply.
• Strong interpersonal and communication skills.
• Customer-centric attitude with a positive personality.
• Ability to work in a fast-paced environment.
• Flexibility to work rotational shifts.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Understand customer requirements and recommend products accordingly.
• Provide information about products, offers, and promotions.
• Ensure excellent customer service and a memorable guest experience.
• Handle billing and payment transactions accurately.
• Maintain cleanliness and presentation standards of the store.
• Support inventory management and stock replenishment activities.
• Coordinate with team members to achieve sales and service goals.
• Address customer queries and concerns effectively.

Skills

Retail experience

Freshers welcome

Customer service

Communication skills

Rotational shifts

Job description

Customer Service Associate

Manam Chocolate

Gurugram, Haryana

Permanent, Full-time

Job type

• Permanent
• Full-time

Shift and schedule

• Rotational shift

Benefits

Pulled from the full job description

• Food provided
• Provident Fund
• Flexible schedule

Full job description

Key Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Understand customer requirements and recommend products accordingly.
• Provide information about products, offers, and promotions.
• Ensure excellent customer service and a memorable guest experience.
• Handle billing and payment transactions accurately.
• Maintain cleanliness and presentation standards of the store.
• Support inventory management and stock replenishment activities.
• Coordinate with team members to achieve sales and service goals.
• Address customer queries and concerns effectively.

Requirements

• 0-5 years of experience in Retail, Hospitality, QSR, Café, F&B, or Customer Service.
• Freshers with excellent communication skills may also apply.
• Strong interpersonal and communication skills.
• Customer-centric attitude with a positive personality.
• Ability to work in a fast-paced environment.
• Flexibility to work rotational shifts.

Preferred Background

Candidates from Retail, Hospitality, Restaurants, Cafés, QSR, Luxury Retail and Customer Service industries will be preferred.

Pay: From ₹19,000.00 per month

Benefits

• Flexible schedule
• Food provided
• Provident Fund

Work Location: In person