Role details
Title: Assistant Manager - FB
Business unit: Integrated Facilities Management
Reporting to: Workplace Site Lead
Key stakeholders: Client interface
Direct reports: Nil
Duties and responsibilities
- Manage all FB and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all their concerns
- Lead team by training, and appraising talented personnel
- Raise events tickets in Corrigo tool and maintain KPI s
- Define policies, and procedures related to cafeteria and events
- Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
- Guest-oriented and service-minded.
- To work with ground staff to make sure events are flawless
- Plan event from start to finish according to requirements, target audience and objectives.
- Source and negotiate with vendors and suppliers.
- Approve all aspects before the day of the event.
- Ensure event is completed smoothly and step up to resolve any problems that might occur.
- Analyze the event s success and prepare reports.
Performance objectives
- Provide Superior Client Service (weighting 50%)
- Initiative or Process Improvement in Functional Area (weighting 40%)
- Personal and Professional Development (weighting 10%)
Skills
- Team handling experience
- cafeteria management
- food and beverages trends and best practices
- vendor management skills
- catering elements
- negotiating with clients regarding the facilities and catering services
Employee specification
- Candidate should have 5-8 years experience in HM / FM/ IT/ Corporate set up.
Location
Pune, MH
Scheduled weekly hours
54