Cafeteria Manager

Exactitude Infrastructure; Pune District, Mumbai, Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Exactitude Infrastructure is seeking a Cafeteria Manager to oversee dining services for large work sites. You will coordinate with client representatives and service providers, ensure food safety compliance, and lead a team of cafeteria staff to deliver quality meals on time.

The role requires 5+ years of experience managing cafeteria operations and a degree in Hotel Management, with emphasis on health, safety, and customer satisfaction at scale.

Qualifications

• Bachelor's degree in Hotel Management or equivalent.
• Minimum 5+ years' experience managing cafeteria sites with 3000+ employees.
• Strong communication and stakeholder coordination abilities.
• Ability to execute actions from diverse stakeholders.

Responsibilities

• Supervise and manage cafeteria operations across sites to meet service targets.
• Coordinate with client representatives and service providers to maintain standards.
• Ensure HSSE-SP compliance for contractor management in food services.
• Oversee food safety inspections, audits, and hygiene practices.
• Manage cafeteria staff recruitment, training, and performance evaluations.
• Maintain inventory, manage budgets, and report productivity metrics.
• Plan and execute monthly staff trainings and food festivals.
• Ensure on-time meal preparation and delivery while upholding quality.

Education

Bachelor's Degree in Hotel Management

Job description

The Role

• Supervising and managing performance for global and local contracts, measuring service performance against agreed targets, supporting improvement activities where needed and providing assurance to Facilities Manager on service on integrity/compliance issues
• Liaising with local business representatives to manage expectations on service standards and requirements, analysing opportunities for further improvement.
• Building and maintaining relations with internal & external stakeholders (focal point networks, management team, staff representatives, local authorities)
• Managing Food Committee (FC) for sites and working closely with client representatives and service providers
• Ensuring compliance with HSSE-SP control framework requirements for contractor management in food services area (HACCP, FDWSG)
• Responsible for Food Safety inspections and audits (In-house and vendor partner central kitchen)
• Supervise cleaning and sanitizing of eating utensils, counters and Equipments
• Monitoring proper storage of items and segregation of veg & non-veg items
• Knowledge of working with technology partners for managing cafeteria billing and apps and the ability to perform minor troubleshooting tasks.
• Monthly training of staff onsite and at the central kitchen.
• Respond to oral and written feedback from customers on food quality and service. Handle customer issues onsite and resolve them amicably.
• Supervise temperature log maintained onsite and central kitchen bain maries, cold storage, etc.
• Monthly food festival – planning and implementing
• Maintaining inventory of cutlery & crockery with client every fortnight
• Supervise cafeteria staff – which involves direct and indirect responsibilities for interviewing, selection, training, motivating, etc.
• Assure that all cafeteria staff attend required training in health and safety periodically
• Orient and train staff in proper work practices when they are hired and conduct and evaluate retraining and refresher training
• Evaluate safe work practices in job performance reviews
• Ensure that unit staff actively participates in all fire safety and disaster preparedness drills, health & safety workshops, equipment training conducted by the client onsite
• Maintain safe working conditions and practices onsite
• Assure that meals are prepared and delivered on time and in acceptable quantity and quality
• Ensure that food service work areas are maintained in a clean and sanitary manner and in accordance with government standards
• Monitor food service staff to assure they are following established safety and sanitary regulations and procedures in the use of equipment and supplies
• Prepare and compile any necessary productivity reports, evaluations, studies, etc.
• Participate in monthly review meetings
• Practice and enforce personal hygiene and proper sanitation standards
• Identify problems and recommend changes in methods and procedures
• Follow the Service Level Agreement (SLA) shared by the client for each site (details below)

Requirements

• University degree (Bachelor's Degree) or Degree in Hotel Management
• Minimum experience of 5+ years in managing cafeteria sites of atleast 3000+ employees
• Ability to execute actions required from the stakeholders
• Ability to communicate and co-operate in complex business environment

The Cafeteria manager reports to the company director managing the client account and is responsible for compliance with all policies and procedures.

Role & responsibilities

Preferred candidate profile