Call Executive

Farmexo Agro Chemicals; Rajkot; On-site; INR 180,000 - 240,000; Full time

Job summary

Farmexo Agro Chemicals in India is seeking a sales/CRM associate to manage dealer and customer calls, explain products and promotions, and coordinate order execution.

You will maintain records in CRM/Excel, follow up inquiries, and work with sales, dispatch, and accounts to resolve payments and fulfill orders. Prioritize customer satisfaction and build long-term relationships.

Responsibilities

• Handle inbound and outbound calls professionally.
• Contact existing and prospective dealers/customers to generate business.
• Explain company products, offers, and promotional schemes.
• Follow up on sales inquiries, quotations, and pending orders.
• Resolve customer queries and complaints promptly.
• Maintain accurate records of calls, leads, and customer interactions in CRM/Excel.
• Coordinate with the sales, dispatch, and accounts teams for order execution.
• Achieve daily call and lead generation targets.
• Follow up for payment reminders and outstanding collections when required.
• Gather customer feedback and market information.
• Maintain long-term relationships with dealers and customers.
• Prepare daily, weekly, and monthly call reports.

Job description

• Handle inbound and outbound calls professionally.
• Contact existing and prospective dealers/customers to generate business.
• Explain company products, offers, and promotional schemes.
• Follow up on sales inquiries, quotations, and pending orders.
• Resolve customer queries and complaints promptly.
• Maintain accurate records of calls, leads, and customer interactions in CRM/Excel.
• Coordinate with the sales, dispatch, and accounts teams for order execution.
• Achieve daily call and lead generation targets.
• Follow up for payment reminders and outstanding collections when required.
• Gather customer feedback and market information.
• Maintain long-term relationships with dealers and customers.
• Prepare daily, weekly, and monthly call reports.Role & responsibilities