Call Center - Tele Callers

Amity University; Telangana; On-site; INR 279,000 - 391,000; Full time

Job summary

Amity University in Telangana seeks a proactive Telecaller to support admissions by making outbound calls, generating leads, and guiding prospective students and parents through courses and admission procedures.

The ideal candidate will have a graduate degree, strong communication in Hindi and English, and the ability to meet targets through diligent follow-up and coordination with the marketing and admissions teams.

Qualifications

• Graduate in any discipline.
• Good verbal communication and interpersonal skills.
• Basic knowledge of MS Office and computer operations.
• Proficiency in Hindi and English.
• Strong convincing, negotiation, and follow-up skills.
• Ability to work under targets and deadlines.
• Prior experience in telecalling, sales, customer service or the education sector will be preferred.

Responsibilities

• Make outbound calls to prospective students and parents from the available database.
• Generate and qualify leads through telecalling activities.
• Provide accurate information about university programmes, courses, eligibility criteria, and admission procedures.
• Follow up with prospective students to convert leads into admissions.
• Maintain regular communication with interested candidates through calls and messages.
• Handle incoming enquiries and resolve basic queries professionally.
• Maintain and update lead databases, call records and follow-up status.
• Achieve daily, weekly, and monthly calling and lead conversion targets.
• Coordinate with the marketing and admissions team for effective lead management.
• Prepare daily calling reports and share updates with the reporting manager.

Skills

Effective Communication

Lead Generation

Customer Relationship Management

Convincing and Negotiation

Follow-up and Coordination

Target Orientation

Education

Graduate in any discipline

Job description

We are looking for an enthusiastic and result-oriented Telecaller to join our team. The candidate will be responsible for making outbound calls, generating leads, following up with prospective students and providing information about the university's courses and admission processes.

Key Responsibilities (KRA)

• Make outbound calls to prospective students and parents from the available database.
• Generate and qualify leads through telecalling activities.
• Provide accurate information about university programmes, courses, eligibility criteria, and admission procedures.
• Follow up with prospective students to convert leads into admissions.
• Maintain regular communication with interested candidates through calls and messages.
• Handle incoming enquiries and resolve basic queries professionally.
• Maintain and update lead databases, call records and follow-up status.
• Achieve daily, weekly, and monthly calling and lead conversion targets.
• Coordinate with the marketing and admissions team for effective lead management.
• Prepare daily calling reports and share updates with the reporting manager.

Desired Candidate Profile

• Graduate in any discipline.
• Good verbal communication and interpersonal skills.
• Basic knowledge of MS Office and computer operations.
• Proficiency in Hindi and English.
• Strong convincing, negotiation, and follow-up skills.
• Ability to work under targets and deadlines.
• Prior experience in telecalling, sales, customer service or the education sector will be preferred.

Key Skills

• Effective Communication
• Lead Generation
• Customer Relationship Management
• Convincing and Negotiation
• Follow-up and Coordination
• Target Orientation

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person