Customer Sales Executive

Ztek Consulting; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Company-provided pick-up and drop facility for night shifts

Job summary

Ztek Consulting is seeking candidates for an entry-level outbound sales role located in Gurugram District, Haryana. This position primarily involves making high-volume outbound calls to promote telecom products and services while engaging with Canada-based customers.

The ideal candidate will have strong communication skills with a neutral English accent, a persuasive sales mindset, and the resilience to handle customer objections. The role requires working night shifts aligned with North American time zones, with company transportation provided.

Qualifications

• Strong communication with neutral/clear English accent.
• Sales mindset with persuasive ability.
• Active listening and customer empathy.
• Resilience and ability to handle rejection.
• Basic system/CRM handling.

Responsibilities

• Make high-volume outbound calls to prospective and existing customers.
• Promote telecom products (plans, upgrades, bundles, retention offers).
• Understand customer needs and recommend tailored solutions.
• Achieve daily, weekly, and monthly sales targets.
• Handle objections and rejections professionally.
• Maintain accurate CRM records (calls, conversions, follow-ups).
• Ensure compliance with scripts, quality, and process standards.
• Deliver strong customer experience while maximizing revenue.

Skills

Strong communication

Sales mindset

Active listening

Resilience

Basic system/CRM handling

Education

Graduate

Job description

Role & responsibilities

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities:

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards
• Deliver strong customer experience while maximizing revenue

Work Schedule & Benefits:

• Shift Timing: US/Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)

Required Skills:

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling

Eligibility:

• Graduate (flexible based on communication skills)
• 1–2 years of experience (BPO/sales preferred)